I had an empty apartment that had been sold that had an Edenorte electrical contract in my name. I decided to cancel the contract and get my deposit back.
I went in Tuesday and had to sign a ?reclamaci?n? form. I was told they would send some one to read the meter and after I paid the outstanding bill I would get my deposit back. This took 10 minutes after a 40 minute wait for my turn to see a clerk. No real problem. I was told to come back Friday for my deposit.
Friday morning I returned and after only a 10 minute wait I got to see a clerk. She brought the outstanding bill of 18.24 pesos. I paid that at a cashier and returned to her. After she made about 10 pages of copies she told me the computer was down and I?d have to return later. I ask if maybe it would be up shortly and I just wait here. She shrugged and said ?quiz?s? perhaps. After about 40 minutes I gave up and left.
I had asked what time they closed and was told 7pm. Good I?ll drop in on my way to the supermarket. I?ll shorten this up a bit now just to save you the exasperation I felt. The long and short of it is: I had to sign my name on 12 of the 18 sheets of paper and this took 45 minutes before I got my deposit back. During the day the contract had incurred another 4 pesos which I had to pay as well before I got my 1,500 pesos back.
One good thing I can add is there was no line up and I got to sit down to complete the ?simple? cancellation right away at 6:15 in the evening.
I went in Tuesday and had to sign a ?reclamaci?n? form. I was told they would send some one to read the meter and after I paid the outstanding bill I would get my deposit back. This took 10 minutes after a 40 minute wait for my turn to see a clerk. No real problem. I was told to come back Friday for my deposit.
Friday morning I returned and after only a 10 minute wait I got to see a clerk. She brought the outstanding bill of 18.24 pesos. I paid that at a cashier and returned to her. After she made about 10 pages of copies she told me the computer was down and I?d have to return later. I ask if maybe it would be up shortly and I just wait here. She shrugged and said ?quiz?s? perhaps. After about 40 minutes I gave up and left.
I had asked what time they closed and was told 7pm. Good I?ll drop in on my way to the supermarket. I?ll shorten this up a bit now just to save you the exasperation I felt. The long and short of it is: I had to sign my name on 12 of the 18 sheets of paper and this took 45 minutes before I got my deposit back. During the day the contract had incurred another 4 pesos which I had to pay as well before I got my 1,500 pesos back.
One good thing I can add is there was no line up and I got to sit down to complete the ?simple? cancellation right away at 6:15 in the evening.
