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Thread: EPS New Shipping Address PROBLEM

  1. #1
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    Default EPS New Shipping Address PROBLEM

    EPS has a notice of a change in the address for shipping. It is the same address but now Miami instead of Doral and a new zip.

    Changed it on Amazon and bought an item and this occurred.

    Returning to sender
    Your package was refused at delivery. It is being returned to Amazon. You will be refunded for the original shipment within 2-3 days business days after we receive it.

    Will call EPS when they open and let them know. I have ordered dozens of packages with them and never this.

  2. #2
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    I would hope that if an address changes, they would sent out an email. Received my last pkg from Doral 2 days ago.

  3. #3
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    They did send out an email notifying customers in the middle of July. I did receive packages that were in the middle of the change. It was not a change initiated by EPS but by the American postal system. I would think re-routing will be in effect to help parcels get through but there is always the exception. Also from my experience, do not use the correspondence address. It is not trustworthy, it is second class delivery without tracking and not much cheaper if you ever do get your mail.

  4. #4
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    I got this back in July...

    Estimado cliente,

    Para su información y fines de lugar


    Luego de un saludo afectuoso les informamos que nuestro CÓDIGO POSTAL para recepción de paquetes en Miami ha cambiado y a partir de hoy es la siguiente :

    EPS No.
    8260 NW 14 ST
    MIAMI, FL



    El Zip Code 33191 1501 sustituye el 33126 y en vez de Doral, es MIAMI, FL


    Estamos trabajando ya en la campaña informativa pero la participación de todo EPS es vital, dada la urgencia en que TODOS nuestros clientes conozcan esta nueva dirección.


    Gracias por su apoyo y es importante que conozcan que este cambio fue realizado por el correo americano y no es solamente EPS que ha cambiado.

    Disculpe los inconvenientes que esto le pueda causar.



    Saludos cordiales

    Carmen Taveras
    Oficial de Counter

    Carmen Taveras
    Oficial de Counter

    EPS Bávaro-Friusa

  5. #5
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    A similar SNAFU happened when ENCARGOPAQ recently changed shipping addresses and some customers had issues. Trust me, you want to be all over this.
    Part of the problem, and a big part, is the USPS delivery service in the Miami area. They are really poor and unfortunately most vendors use USPS. So some of the fault will be because of USPS.

    Think of it this way, a client like EPS or Encargopaq files a change of address form with USPS. USPS should never have a delivery issue because they are now on notice to deliver to the new address. But trust me, USPS has issues.

    I have no idea how UPS or FEDEX deal with such address changes, but they must also have a smooth way for a client that receives as many packages as EPS.

    You are lucky if the package was just returned to the sender and you can get a refund and start over.

  6. #6
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    Here is a place to get the current addresses for various locations in the DR:

    http://www.eps-int.com/Pages.asp?cid=21

  7. #7
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    strange, I used the new address last week with no problem??? Maybe Prime gets a different carrier ???

  8. #8
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    That's interesting because I received no such email in July. I'll wait for SKY to finish discussing this with EPS and report back before I do likewise. Thus far EPS has been hassle free and it worked every time. I didn't mind the higher charges because the service was so reliable.

    I guess nothing lasts forever.

  9. #9
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    Too many foreigners working at USPS, THE DONALD will fix that.

  10. #10
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    Quote Originally Posted by Cdn_Gringo View Post
    That's interesting because I received no such email in July. I'll wait for SKY to finish discussing this with EPS and report back before I do likewise. Thus far EPS has been hassle free and it worked every time. I didn't mind the higher charges because the service was so reliable.

    I guess nothing lasts forever.
    I switched to Encargopaq and never looked back. One thing to note, if you still want to use EPS for regular mail, they allow that without paying an annual fee. For packages I believe they still charge an annual subscription fee and their charges per pound are higher and I have to pick up the packages unlike Encargopaq who charges less, has no annual fee, and delivers.

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