Online residency renewal problems !!!

Time has come for good ol PJT to renew his residency with immigration. However, the online process has become a vicious circle.

PJT has all the necessary documents. He went online, set up a user name and password, scanned his documents, filled out the application, and supposedly uploaded the data.

The shortfall of the system is there is no clear indicator within the migracion website to flag you of a successful upload of information, including the scanned documents in jpg format.

PJT was notified by email by migracion to modify his submission. He reentered the website. However, the kicker is, the website is not allowing the scanned files to be uploaded because the page for the upload cannot be accessed.

What to do? Talked with the Punta Cana migracion and they say wait for migracion to ask for modification, by phone with migracion in Santo Domingo and they say wait for request for modification, by phone to migracion's automated phone messages again "wait for modification request".

Well how can one modify if he cannot access the website pages to modify, upload, and receive acknowledgement of a successful upload.

It is a vicious circle, need human intervention.

Can't find people to say I can help you.

Any advice or contact information?



Regards,

PJT

william webster said:

If PJT has two feet, he should use them.

Cara a cara will suit PJT better, methinks 

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PJT does have two fee but it is a very long walk to Santo Domingo from the east. The need is to prepare, obtain a name, a name of someone within the bureaucracy that will take time to listen and resolve, not pass the buck.


Regards,

PJT

XTraveller said:

Today I renewed my Temporary Residence online. In typical Dominican life as I was uploading Documents “la Luz se Fui” therefore for me no internet. When internet came back I had trouble getting back to upload page to complete my application. After browsing thru the web site I was able to access again the upload page. This is how I mange.
1. Open my sign in
2. Went to mi pagina (top right)
3. Aplicatciones
4. In Lista under “Estado de Solictud” click on “Editor” (something like this)
This opens up the upload page; I continued upload the rest of the documents and followed until “Completa”. Now my application is under evaluation.
Let me know if this Help, if we have the same appointment date maybe we can meet up at Santo Domingo DGM.
Not user friendly web site and without instructions.

XTraveller

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Thanks for your review of the process. However, the migracion website only allowed this guy to arrive to the upload page and then would not perform the upload of correctly formatted documents.

The good news is PJT again went to the Punta Cana migracion office and three, yes three, people there went about resolving the problem. They got a taste of PJT's dilemma when they could not upload the documents. They contacted Santo Domingo and working with data techs there were able to clear away the snafu.

Keep you folks posted on how things proceed.

Regards,

PJT

What do you mean by correctly formatted documents?

The website tells you to send by digital format. However, there are different digital formats.

The one they want is .jpg format. They should outright say .jpg



Regards,

PJT