traveller said:
We have been in touch with our travel agent and they contacted Sunquest and Starz Resort and they informed the agent that the Cabarete Bay Hotel is and has been up and running since Dec. 1. They have raised their prices but that doesn't effect anyone who has already purched their trip. Sooooo who do you believe??????
Cabarete Bay Hotel or Not
I stumbled on this web site by accident and nearly got a heart attache when reading all the confusion surrounding the Cabaret Bay Hotel.
I have just a few minutes ago spoke to a senior customer service rep. from Sunquest which is the Canadian tour company promoting this property.
They assure me that the hotel is "fully" operational.
I was further told that it is the "Estelle Del Mar" that was being renovated and made bigger and opened as the Cabarete Bay Hotel. Why the name change? Who knows. But they did say that the description is wrong when it says it is a "New" hotel. So this, along with the name change may be causing some of the problem re information, even for the people who live there.
Sunquest knows that I will make the biggest stink ever if this is not correct. Because as of today, if this information I was given is not correct, they are commiting fraud. We have a very good friend in the Fraud Squad up her in Kitchener Ontario and he assure me that the tour companies cannot continue to promote and sell packages if these packages are not what he customer will get.
This does not mean everything has to be perfect and that there can't be some minor construction, repair etc. going on.
I was further told that Sunquest has received no complaints?
I hope this helps those of you who like us were really worried and clears up some of the misunderstanding.
My only concern now is if we can still go snorkeling from the hotel beach. It promotes it and it's coral reef and in fact one description gave me the impression that there were two sections and one was windier and calmer.
Any info. on this?
MJ