Customer service center in DR. Looking for English speaking reps. and managers

iluvdr · Oct 18, 2004

I am interested in outsourcing my companies customer service department to the DR. in SD. No phone exchange. No sales of any kind. Simply need good computer typing skills and fair english.
Need all the info and references I could get, the whole ABC?s of how and where to get started.
Need lawyer, manager, staff, location etc?
How much should I pay the reps and the managers? Looking for 200 potential employees.
Any one who has had any experience in setting up a call center or custumer service department in DR. Please send me your tips and experiences?
CV's welcome.

Robert · Oct 18, 2004

We have a few threads on call centers. I would come down here and take a good look at existing centers. I'm sure some people on the board must know some call center managers here.

In regards to rates:

Recent post in a thread: http://dr1.com/forums/showthread.php?t=34966

-------------

I have come across people that offer tech support, phone call assistance and even live translation services and none have come close to earning US$1,000 monthly.

This is what I was told Verizon was paying a few months ago to do their customer support.

Excellent language skills with no accent : RD$55-60/hr
With Latin accent: RD$39/hr
Training: RD$19.5/hr

Even if you?re good, you?re looking at US$1.60hr.

-------------

bienamor · Oct 18, 2004

Little More

Robert said:
We have a few threads on call centers. I would come down here and take a good look at existing centers. I'm sure some people on the board must know some call center managers here.

In regards to rates:

Recent post in a thread: http://dr1.com/forums/showthread.php?t=34966

-------------

I have come across people that offer tech support, phone call assistance and even live translation services and none have come close to earning US$1,000 monthly.

This is what I was told Verizon was paying a few months ago to do their customer support.

Excellent language skills with no accent : RD$55-60/hr
With Latin accent: RD$39/hr
Training: RD$19.5/hr

Even if you?re good, you?re looking at US$1.60hr.

-------------

It's a little more than that now but not enough to brag about. With the current exchange rate its about $2

gringosabroso · Oct 18, 2004

Why Santo Domingo??

Consider other locations, Sosua, Puerto Plata, Punta Cana, etc. There are very few native English speakers in Santo Domingo, nor in Santiago. But, . . . many Americans [usually considered native English speakers], Canadians, & Brits on the north coast. Fish in more promsising waters; food for thought.

bienamor · Oct 18, 2004

you would be surprised,

gringosabroso said:
Consider other locations, Sosua, Puerto Plata, Punta Cana, etc. There are very few native English speakers in Santo Domingo, nor in Santiago. But, . . . many Americans [usually considered native English speakers], Canadians, & Brits on the north coast. Fish in more promsising waters; food for thought.

You would really be surprised how many english speakers there are in the capital!! And they english sounds for the most part american, much more so than most brits. and the foreign folks won't work for the money.

iluvdr · Oct 18, 2004

Thanks Rob!

Robert said:
We have a few threads on call centers. I would come down here and take a good look at existing centers. I'm sure some people on the board must know some call center managers here.

In regards to rates:

Recent post in a thread: http://dr1.com/forums/showthread.php?t=34966

-------------

I have come across people that offer tech support, phone call assistance and even live translation services and none have come close to earning US$1,000 monthly.

This is what I was told Verizon was paying a few months ago to do their customer support.

Excellent language skills with no accent : RD$55-60/hr
With Latin accent: RD$39/hr
Training: RD$19.5/hr

Even if you?re good, you?re looking at US$1.60hr.

-------------

I have only posted this morning and I am overwhelmed by the response I received.
Thanks a lot guys!
For all of you that have ? PM ? me I will be replying shortly as I am completing my cost analyst.
This forum is incredible!!! I have found more help here then 10hrs on the phone with my Dominican consultant.
Now that I have some idea of the rates. I also would like to know if there are any advantages for this kind of business to setup in the free zone.
I have heard that with all the labor laws and unions, setting up in the Dominican can get quite complicated and that once you hire someone it's almost impossible to fire them, specially when you?re a foreigner?!
Any companies in the DR handle payroll and human resources or should I simply get a good accounting firm (any references?)?! I only want to work with the best and the most reputable, price is not necessarily an issue.

Gratefully,

Robert · Oct 18, 2004

Lots of call centers in the free zones. The advantage is that you contract employee and labor management to a third party.

I would go take a look at some. Doing this from a distance is not going to be easy.

iluvdr · Oct 18, 2004

References ???

Robert said:
Lots of call centers in the free zones. The advantage is that you contract employee and labor management to a third party.

I would go take a look at some. Doing this from a distance is not going to be easy.

Any referrence for such third parties. I am planning a trip by the end of the month, but I am trying to gather as much info as possible.
Does anybody know if it's preferable to buy the hardware in the DR or to bring our own stations?

dringausa · Oct 18, 2004

I have been working with callcenters here and in other Countries - it is a little complicated in reference to the setup. Definitely bring the equipment down as the cost here is probably 25% higher and its imported from the same location. The setup will require for you to have two main ingredients here - A VERY GOOD ATTORNEY and a VERY GOOD ACCOUNTANT - between the two of them, you will be able to review your options and decide on which avenue is best.

iluvdr · Oct 18, 2004

References please???

dringausa said:
I have been working with callcenters here and in other Countries - it is a little complicated in reference to the setup. Definitely bring the equipment down as the cost here is probably 25% higher and its imported from the same location. The setup will require for you to have two main ingredients here - A VERY GOOD ATTORNEY and a VERY GOOD ACCOUNTANT - between the two of them, you will be able to review your options and decide on which avenue is best.

Don't be shy to mention any names of good accountants or good attorneys you may know of.

Thanks

Milagro02 · Nov 19, 2004

iluvdr said:
I am interested in outsourcing my companies customer service department to the DR. in SD. No phone exchange. No sales of any kind. Simply need good computer typing skills and fair english.
Need all the info and references I could get, the whole ABC?s of how and where to get started.
Need lawyer, manager, staff, location etc?
How much should I pay the reps and the managers? Looking for 200 potential employees.
Any one who has had any experience in setting up a call center or custumer service department in DR. Please send me your tips and experiences?
CV's welcome.

I sent you a PM last month concerning this post... Are you still interested in having people with experience in this line of work ? I speak French, English and getting really good in Spanish. I've been looking for this kind of oportunity to move to DR.. PM me and I'll be glad to send you my CV.

iluvdr · Nov 20, 2004

Milagro02 said:
I sent you a PM last month concerning this post... Are you still interested in having people with experience in this line of work ? I speak French, English and getting really good in Spanish. I've been looking for this kind of oportunity to move to DR.. PM me and I'll be glad to send you my CV.

Actually, we are still hiring ... unfortunately it is taking sometime to set up in the FREE Trade zone. I will get back to you some time after the Holidays. We are looking to hire over 50 reps... However if the pesos continues it's hike this number might be cut to half!

Gerardo · Feb 1, 2005

Good Manager for your company

Dear Sir,
I am looking for a Management position on the Dominican republic and with this email I would like to introduce myself. I have more than 20 years Hotel/ Restaurant/Cafe/ Project Management experience, also knowledge of Construction and Real Estate, Human Resources and the last six years I have worked in the Online (internet) sales and marketing. I am a starter/ interim manager/ I can get a company on the track or when it is needed get the efficiency on a higher level.

I have worked the last six years on the Internet and did Marketing and Sales, Sports, Casino, Poker, Horses, Lines and Customer Service Manager.

I have a data base with millions of internet buyers. I can use those (email )addresses very good for a new project that needs to reach as soon as possible there break-even point but also can use that data for an existing project.

I am not a man behind his desk, one of my top qualities is to get the best out of all staff, I am a people manager, a motivater, a men who keeps daily contact with all staff and visitors in the business. Organization and efficiency are my strong abilities and my attitude is "for every problem is a solution".

I speak very good Dutch, German and English, good Swiss and Austrian, reasonable Spanish, French and Papiamentu and I can understand a little Italian.
I have worked/ lived in 9 countries (Germany, Holland, French, Austria, Swiss, Turkey, Cali Colombia, USA and now on Curacao and I have visited more than 60 countries in the world and I am looking for a new challenge. I am available within 12 days

If you have any question or if you would like more information, please mail or call and I will reply as soon as possible with my C.V.

Regards
Gerardus (Gerardo) Dirks
Curacao
Netherlands Antilles
gerardo@detropen.com
colombianartesanas@hotmail.com
Phone: 5999-696-4205 or 5999-7380352

jon1981 · Feb 6, 2005

I also may be moving to Santo Domingo

I have experience in many fields. Management, Payroll, marketing, customer service, and Administrative positions. I have lived in Santo Domingo before, already have a house there too. If I can be of any help to your company email me at jonsmobie_v200@hotmail.com so I can send you my resume. Also my phone number here in the US is 401-378-7730. My name is Jonathan Barbel

Boppi2004 · Apr 1, 2005

You are still looking for people?

Hello,

I saw your message about setting up a call centre and that you were looking for people. I saw that this message was from last year August.

I do not know if you still are looking for people... but I am living in Santo Domingo, speak my different languages, know already a lot about the country and its people and I am looking for work.

Maybe you still are looking for people, I have different work experience and if you are interested, I can give you my CV.

I hope to hear something from you my e-mail address is olijf72@hotmail.com.

Thank you very much for now,

regards,
Olivia Claessen

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Customer service center in DR. Looking for English speaking reps. and managers

iluvdr

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Robert

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bienamor

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Robert

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