Ok...for my honeymoon me and my husband have BOOKED to stay at the resort in his town. The Luperon Beach Resort. We booked it on Jan.27th.
I have stayed in this resort with him for 1 weeks also Dec.25-Jan.1. And we and him stayed overnight as guests of my parents when my parents were at the resort in September and October.
My and my mother have also stayed at this resort a few other times.
Ok...so I have the confirmation # and it is all booked. But I get a call from my friend who is currently at the resort saying the manager (who is AWFUL and ignorant...and has made the resort go downhill since he arrived..although on the Best Hotels website they are advertizing for a new manager for the hotel!!!!) has made a new rule. Anyone who was previously on the animation team EVER cannot stay at the resort now. Carlos (my fiance) wroked on the animation team there 4 years ago.
Two nights ago there was someone eating his supper with his wife...(they now live in a different country but he also worked on animation a few years back) and security came in the middle of his meal and made him leave the resort!!!!!!!!!!!
So I called to confirm my booking and make sure there is no problem when I arrive there on Wednesday (February 9). They now tell me that Carlos cannot stay there for our honeymoon either because he worked in animation 4 years ago. I booked it BEFORE they made this rediclous rule. No one seems to know why they made this new rule..obviously there were problems with some previous workers....but why not just ban the specific ones there was a problem with? This makes no sense to me. I dont see how they can do that. I have enough stress getting the wedding together without having to start hunting for a new place to stay.
My father who works in customer service spent all day tracking down the manager for this Luperon branch, only to be told again...no Carlos cannot stay there for our honeymoon even though it is already booked and confirmed. Even though some of the Junior managers told my father there should be no problem and they should let Carlos stay with me for our honeymoon! But they would have to verify with the senior manager.When it got up to him..he just said "No" flat out! They say it is no problem for me to be there for the honeymoon..just not my husband!!!!!!!!!!!!!!!!!!!!! EXCUSE ME????????????
My father is calling the head of the Best Hotels in Spain tomorrow, hopefully we will have a better result from higher up.
PLEASE any suggestiongs from anyone? (Besides changing hotels, would like to keep it at this hotel it is a lot more convienent for spending time with his family and my friends in town, as well as MUCH cheaper, and I don't have money to transfer hotels now really)
I don't see how they can legally do this when we have already have a confirmed booking. When we booked they hadn't made this silly rule. What if my friend hadn't warned me and we showed up late Wednesday night and they wouldn't let him in???
AHHHHHHHHHHHHHHH!!!!
Will let everyone know what happens when we contact Spain..but I don't see how they can do this!!!!
I have stayed in this resort with him for 1 weeks also Dec.25-Jan.1. And we and him stayed overnight as guests of my parents when my parents were at the resort in September and October.
My and my mother have also stayed at this resort a few other times.
Ok...so I have the confirmation # and it is all booked. But I get a call from my friend who is currently at the resort saying the manager (who is AWFUL and ignorant...and has made the resort go downhill since he arrived..although on the Best Hotels website they are advertizing for a new manager for the hotel!!!!) has made a new rule. Anyone who was previously on the animation team EVER cannot stay at the resort now. Carlos (my fiance) wroked on the animation team there 4 years ago.
Two nights ago there was someone eating his supper with his wife...(they now live in a different country but he also worked on animation a few years back) and security came in the middle of his meal and made him leave the resort!!!!!!!!!!!
So I called to confirm my booking and make sure there is no problem when I arrive there on Wednesday (February 9). They now tell me that Carlos cannot stay there for our honeymoon either because he worked in animation 4 years ago. I booked it BEFORE they made this rediclous rule. No one seems to know why they made this new rule..obviously there were problems with some previous workers....but why not just ban the specific ones there was a problem with? This makes no sense to me. I dont see how they can do that. I have enough stress getting the wedding together without having to start hunting for a new place to stay.
My father who works in customer service spent all day tracking down the manager for this Luperon branch, only to be told again...no Carlos cannot stay there for our honeymoon even though it is already booked and confirmed. Even though some of the Junior managers told my father there should be no problem and they should let Carlos stay with me for our honeymoon! But they would have to verify with the senior manager.When it got up to him..he just said "No" flat out! They say it is no problem for me to be there for the honeymoon..just not my husband!!!!!!!!!!!!!!!!!!!!! EXCUSE ME????????????
My father is calling the head of the Best Hotels in Spain tomorrow, hopefully we will have a better result from higher up.
PLEASE any suggestiongs from anyone? (Besides changing hotels, would like to keep it at this hotel it is a lot more convienent for spending time with his family and my friends in town, as well as MUCH cheaper, and I don't have money to transfer hotels now really)
I don't see how they can legally do this when we have already have a confirmed booking. When we booked they hadn't made this silly rule. What if my friend hadn't warned me and we showed up late Wednesday night and they wouldn't let him in???
AHHHHHHHHHHHHHHH!!!!
Will let everyone know what happens when we contact Spain..but I don't see how they can do this!!!!