My Qualifications....better yet here is my english resume
Sonia Dagenais
527-1170 Fisher Av
Ottawa, ON, Canada
K1Z 5R7
Movil : (613) 293-5988
E-Mail ID : eso_momy@hotmail.com
Languages : English, French, Spanish
Desired Work Location : Puerto Plata, Republica Dominicana
CAREER OBJECTIVES
To obtain a challenging and fun job in the Republica Dominicana in which I can utilize my skills in all 3 languages, Ingles, Frances y Espa?ol. I have a lot of experience in the customer service departments.
SUMMARY
?Recognized for being creative, innovative and highly motivated in developing others goals as well as self?s
?Experienced Customer Service Representative with excellent communications skills
?Dependable team player known to being committed to personal development also has an understanding of the business goals
?Strong written and verbal communication skills in both English and French.
?Self-determined individual whom adapts easily to changes
?Excellent organization and prioritization skills
?Ability to ensure positive customer contact
WORK EXPERIENCE
Bell Canada January 2000 - Present
Client Representative ? 310-BELL May 2002- June 2002
Volunteered for 310-BELL coverage in the Billing Department ? Zero Out Queue
?Provided customers as well as internal representatives accurate information regarding their bills in order to ensure the customers understanding.
?Adjusted customers accounts when wrongly billed
?Succeeded in receiving a commendation from a customer due to customer satisfaction
High Speed Centre ? Client Representative July 2001 - Present
?Handled internal and external calls which customers were provided with accurate information in regards to their High Speed orders
?Processed High Speed customer request in a timely manner in order to meet office requirements
?Translated the Call Flow in French along with co-workers resulting in proper customer communication and to attain a One Call Resolution
?Analyze and address the customers underlying needs
Regional Listening Centre - Information Processor January 2000 - July 2001
?Monitored the Call Quality which Client Representative?s offered to customers to ensure the customers satisfaction and to maintain proper Business Etiquette
?Initiated and designed the Wall Of Fame for the Regional Listening Centre resulting in visual recognition of employee perfection
?Committed work ethics demonstrated by perfect attendance and punctuality
?Demonstrated flexibility and teamwork with call sharing and comment reading of French calls
?Exceeded both feedback and QSQ compliance targets through commitment to accuracy and data integrity
?Provided side by side peer coaching
?Selected to be in charge of the French team for 2 weeks
Malmberg Truck & Trailer Equipment June 97 - Sept 97
June 98 - Sept 98
Receptionist - Customer Service
?Answered the telephone including 8 lines and an internal paging system resulting in company and customer communication
?Consistently filed and sorted daily invoices in numerical order, resulting in organized records
?Deposited the daily cash flow for the company resulting in accurate balance money incoming into the company
?Distributed mail to customers resulting in the companies income
?Organized invoice books in monthly order which resulted in organization
EDUCATION
?St-Mary?s Elementary School (French Education) 1985-1992 Quyon, Quebec, Canada
?Pontiac Protestant High School (English Education) 1992 -1997
Shawville, Quebec, Canada
COMPUTER BASED SKILLS
Key Punch: 80 words per minute
General Skills:
?(Advanced) Corel Draw
?(Advanced) Microsoft Office 97, Microsoft Office 2000
?(Intermediate) MS Excel (learning currently)
?(Advanced) Windows 95/98 and ME Operating Systems
?(Advanced) Netscape Communicator (BESI)
?(Advanced) Internet
?(Intermediate) Lotus 1-2-3
?(Basic) Powerpoint
?(Advanced) HTML