Back in August of 2004 I rented a car at Budget in the Santiago airport. A month later in September I recieved my credit card statement with 2 charges. One of the charges was legit for the car that I rented the month prior. The second charge was unknown to me so I called Budget and they said it was no problem that it would be taken care of. I did a few follow up calls during the week and the person that I need to speak with was on vacation so I was not able to speak with anyone who could help me find out what the status was regarding my dispute. After that I ended up traveling for 2 months and when I returned from traveling I called Budget again to follow up. I end up getting the round around and finally got fustrated and ended up calling my credit card company and filled a dispute with them. A year and a month went by and today (May 3, 2006) I recieved a letter from my credit card company stating that they contacted the merchant's (Budget) accounting office and they were unable to assist in resolving the dispute. The credit card company also called the merchant's bank for assistance. Unfortunately, they also denied the request to credit the account.
My questions are these... if I call the Budget headquarters in the US will they be able to help me out? Or is Budget in Santiago a totally separate entity? If Buget in DR is affiliated with its US based company and I file a formal complaint with the office in the US will it fall on deaf ears?
What if I decide to call a lawyer in the DR will my case stand in court and have Budget credit back the account and pay my legal fees?
Has anyone had these types of problems with Budget in Santiago or with Budget anywhere in the DR for that matter?
My questions are these... if I call the Budget headquarters in the US will they be able to help me out? Or is Budget in Santiago a totally separate entity? If Buget in DR is affiliated with its US based company and I file a formal complaint with the office in the US will it fall on deaf ears?
What if I decide to call a lawyer in the DR will my case stand in court and have Budget credit back the account and pay my legal fees?
Has anyone had these types of problems with Budget in Santiago or with Budget anywhere in the DR for that matter?