THIS IS THE COPY OF MY LETTER TO ADMINISTRATION OF :
1. Signature Vacations Company;
2. Occidental Hotels & Resorts Company.
SENT ON DEC 20, 2006.
I RECEIVED THEN THE ANSWER FROM Signature Vacations Company, THEY WROTE NOTHING ESSENTIAL, JUST PROMICED TO FIND OUT WHAT HAPPENED. SO I WAITED SIX MORE WEEKS. NO REPLY.
_____________________________________________________________
Dear Sirs,
SUBJECT: broken holiday.
I, my wife and daughter were spending my vacation in the Holiday Village Golden Beach in Puerto Plata (Dominican Republic) on 7th ? 14th December 2006.
Our vacation was spoilt by following several occurrences:
1. Learning the map of site and attractions I headed to the Royal Suites area to use the pull there. The brochure of Signature, the booklet of the Hotel itself, the map of attractions and the invitation said nothing about limitations in effect in that place except of ?Adults only?. OK, I am adult enough (47 years old), so I took my wife, and we went there.
As I came to the pool one fellow from the holiday-makers was approaching to me showing his red wrest-bracelet and requested to leave this zone. Some others tried to keep conversation. I did not want to argue with him and headed immediately to the hotel reception, found there representative of the Signature Company and asked why I have to bear humiliation being filling as a person of the lower quality.
WHY nobody told us about that privileged group of people in the hotel I played for?
There was an orientation hour there, brochures, booklets and different advertisements. Nowhere I did not find any clue of this kind of practice discrimination according to the color of the wrest-bracelet (our wrest-bracelet were orange).
2. There are also several other things made me upset from the Holiday Village Golden Beach hotel:
- there is no any sign or warning about the water/ shoe condition: is it safe or unsafe to enter to the ocean;
- there are no any signs showing the disposition of the coral reef into the water. Since they are slightly lower that water level they are certainly quite dangerous for swimmers. I cut myself several times. Nobody told about that on orientation session, there is no information in booklets about that;
- there is quite amateur level of persons of the entertainment group.
I came back home filling tired from deceptive promises, having sensation of the money paid in vain and completely upset.
I am going to publish this letter on known Internet FORUMs.
However, I would like to receive first your satisfactory explanation on what I have just listed so I will upload my letter after the 5th of January 2007.
Please use my e-mail for your answer:
Semionp3005@gmail.com
1. Signature Vacations Company;
2. Occidental Hotels & Resorts Company.
SENT ON DEC 20, 2006.
I RECEIVED THEN THE ANSWER FROM Signature Vacations Company, THEY WROTE NOTHING ESSENTIAL, JUST PROMICED TO FIND OUT WHAT HAPPENED. SO I WAITED SIX MORE WEEKS. NO REPLY.
_____________________________________________________________
Dear Sirs,
SUBJECT: broken holiday.
I, my wife and daughter were spending my vacation in the Holiday Village Golden Beach in Puerto Plata (Dominican Republic) on 7th ? 14th December 2006.
Our vacation was spoilt by following several occurrences:
1. Learning the map of site and attractions I headed to the Royal Suites area to use the pull there. The brochure of Signature, the booklet of the Hotel itself, the map of attractions and the invitation said nothing about limitations in effect in that place except of ?Adults only?. OK, I am adult enough (47 years old), so I took my wife, and we went there.
As I came to the pool one fellow from the holiday-makers was approaching to me showing his red wrest-bracelet and requested to leave this zone. Some others tried to keep conversation. I did not want to argue with him and headed immediately to the hotel reception, found there representative of the Signature Company and asked why I have to bear humiliation being filling as a person of the lower quality.
WHY nobody told us about that privileged group of people in the hotel I played for?
There was an orientation hour there, brochures, booklets and different advertisements. Nowhere I did not find any clue of this kind of practice discrimination according to the color of the wrest-bracelet (our wrest-bracelet were orange).
2. There are also several other things made me upset from the Holiday Village Golden Beach hotel:
- there is no any sign or warning about the water/ shoe condition: is it safe or unsafe to enter to the ocean;
- there are no any signs showing the disposition of the coral reef into the water. Since they are slightly lower that water level they are certainly quite dangerous for swimmers. I cut myself several times. Nobody told about that on orientation session, there is no information in booklets about that;
- there is quite amateur level of persons of the entertainment group.
I came back home filling tired from deceptive promises, having sensation of the money paid in vain and completely upset.
I am going to publish this letter on known Internet FORUMs.
However, I would like to receive first your satisfactory explanation on what I have just listed so I will upload my letter after the 5th of January 2007.
Please use my e-mail for your answer:
Semionp3005@gmail.com
