Insurance company won't accept it responsibilities.

trevorfarrell

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A freind of mine had a motor accident. she is now being sued for a large sum of money.

She was fully insured. The insurance documents clearly state the insurance company will pay for legal fees and damaged won by the claimant up to a certain amount.

There is only one problem. the insurance company isn't interested and actually told her not to ring them again.

Has anyone had an experience like this, and can they suggest a course to follow.
 
Feb 7, 2007
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What is the insurance company?

Weere teh insurance premiums paid up full?

Was the driver driving legally?

Was the driver under any substance influence?
 

trevorfarrell

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Jul 19, 2006
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What is the insurance company?

Weere teh insurance premiums paid up full?

Was the driver driving legally?

Was the driver under any substance influence?



It was a well known Dominican Insurance Company. [I amtrying to keep some annonimity here]

The premiums were paid in full.

The driver was driving legally and wasn't under the influence of any substances.
 

MikeFisher

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if all the driver's papers like dominican drivers license, residency, cedula, placa de vehiculo, insurance fees aso been up to date renewed/paid and they still do not wanna assist right away without any explanation of reason's (i.e. this or that not been renewed/paid) you should take a lawyer right away and suew 'em.
if the papers are not in order the only way would be to take a lawyer and bail your friend out of the mess, and look for the bucks to do so.
happy new year
Mike
 

Bayx-**

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This is the reason why I had never purchased full cover insurance in DR.

Good luck
 

BushBaby

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This is the reason why I had never purchased full cover insurance in DR.

Good luck
With respect Bayx-**, we do not know that there WAS full (comprehensive) cover insurance - the OP said his female friend was "Fully Covered". This 'accident' might never have happened & is a means of trying to get some money from the OP. If it DID happen, then she might not have had insurance (but is telling him she was fully covered but blaming the insurance company), she could have had only 'Third Party' type insurance (if the vehicle was over 8 years old then it is unlikely to be 'Covered by FULLY COMPREHENSIVE insurance'). There are many scenarios of this situation/accident we are not being allowed to see yet.

For this thread to deserve any further attention by US, the OP should post more complete details so that we may advise him more correctly as to what action he (or the female friend) should take. "A BIG NATIONAL insurance company" means it could well be the same company that many of US use ............. I would certainly want to know if it were MY insurance company so that I could be prepared to 'roast their testimonials' if they tried to pull this stunt on me!! :ermm: :paranoid: ~ Grahame.
 
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MikeFisher

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This is the reason why I had never purchased full cover insurance in DR.

Good luck

that depends a bit on what kind/age of vehicle you purchase.
if you buy a brand new one the full cover insurance for the first year is usually included in the price, at least you should negociate it in, it's typical.
and if you buy a brand new or nearly new vehicle which you do not pay cash, means any kind of leasing or financed by a bank or such, then you MUST have a full cover insurance, otherwise no credit from a bank for the purchase of a vehicle.
i agree with Grahame,
we need more details about what happened and of course i would like to know which Insurance Company is not paying attention to it's customers after an accident, so we could avoid that insurer in the future.
Mike
 

Bayx-**

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I agree with both of you Bushbaby and mike that we need more details. I would like to know if anyone in this forum knows anyone who had purchased Full Cover Insurance and had gotten into a car accident and the insurance company had cover all the damages like is done here in the US......because all I had heard is negatives feedback. I had been advice number of times not to waste the money on Full Cover in DR because it doesn't work. If there is an insurance company making the different I would like to know so I can purchase full cover on my vehicle?
 

Robert

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I agree with both of you Bushbaby and mike that we need more details. I would like to know if anyone in this forum knows anyone who had purchased Full Cover Insurance and had gotten into a car accident and the insurance company had cover all the damages like is done here in the US......because all I had heard is negatives feedback. I had been advice number of times not to waste the money on Full Cover in DR because it doesn't work. If there is an insurance company making the different I would like to know so I can purchase full cover on my vehicle?

I have full insurance with Proseguros and have made 2 claims (RD$250,000+) without a single problem.

http://www.dr1.com/forums/living/43171-accident-repair-happiness.html
 

MikeFisher

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I agree with both of you Bushbaby and mike that we need more details. I would like to know if anyone in this forum knows anyone who had purchased Full Cover Insurance and had gotten into a car accident and the insurance company had cover all the damages like is done here in the US......because all I had heard is negatives feedback. I had been advice number of times not to waste the money on Full Cover in DR because it doesn't work. If there is an insurance company making the different I would like to know so I can purchase full cover on my vehicle?

agree on the absolutely non-US or German or so ever behavior of the insurance companies over here on the Isle.
i followed close by a good neg example of such spring to summer 2008.
a close long time friend of mine runs a excursion here in PC since over 10 years, so somewhere last spring he purchased with some financing plan of banco popular a brand new 14 seater Van, the full cover insurance been a must on the deal and been included in the rates/conditions negociated.
everything looked fine.
i sorrily do not remember at this moment what the name of that insurer is, but i will ask tomorrow or after when i see my buddy.
after less than 3 months of age of that brand new full cover insured Van's life he had been in santo domingo for some shopping and see the family.
few hours later he came back to the Van and that poor Van shows a very hard hit on the front left, red color all over the area of the hit on the white Van, nobody around who saw anything, at least nobody told so.
the hassle began.
to the cops first to report the stuff aso, right away contact with the insurance company, even that he had been in st dgo that moment they told him to drive back home(to PC), they will send their technician for the report soon, important is that he shows the vehicle to the cops and get's a report from them.
so he did.
some days passed by(nearby daily phonecalls during the whole process of several months), that technician guy from the insurance really showed up in PC, looked on the Van(the left front been hit by something red right on the edge, lights on the left been all gone and no piece of metal on that side been in a condition to repair such, need of replacement) and said: ooh, that's bad, to value that we need to check the vehicle in santo domingo with our "certified" mechanics. yeap, life always shows up with a new and higher level of funny sides, you never know.
an other 2 days later the Tow car ordered by the insurance company arrived in PC and took the Van to St Dgo.
my buddy started a 2 weeks period of paying cabbies for the pick up of his customers for his tour.
they called and told him that there is still some trouble with some spare parts which did not arrive , yet, but he could come and get the Van so he could use it, at least the lights are fixed to drive safely.
so heck, he took the next day's early morning guagua to the capital and got his Van back, it feels so good to own a brand new vehicle, man feels such that good. they fixed the new lights in with tiraps and anything else so they would not fall out, because nothing else been done to that Van during the last 2 weeks.
the full cover insurance policy shows the writing that the insurance company has the right to purchase the needed items for the reparation at the location where they can get them for the best rate on the market, and that's outside of the country, yeap, and i am not joking around here.
the Van finally been done, only to count together the numberless phonecalls to ask for an update would summ up to a amount which would pay a very nice dinner for two at a top restaurant here.
the last pieces to put that Van together been fixed in a bit less than 5 months after the accident happened and been reported. and they first asked him to drive down to santo domingo again so their prefered mechanic's place can put all together, but at least they agreed to the deal that they send the parts and his mechanics put them together to make that vehicle run. my friend is running an excursion here and has his own mechanics place on his property to do so.
that's dominican full coverage insurance.
yes,
there are differences compared to other countries, ha ha.
when talking cases like that i am so happy that my lil honda is now nearby 11 years old, thanks god still no real hit, basic insurance is enough because nobody would give a full coverage anyways on the ole baby, a few scratches on the sides from the once in a while too much bothering motoconcho drivers trying to pass on the right, after 14 years on the isle i don't care anymore about such small stuff, neither do i about that stu.. MCDriver falling down on his face on such usual actions.
if that car would be new,
if that motoconcho who anyways has nothing of an valuable insurance for such would scratch it
and my full cover insurer would start a hassle,
heck, i don't write it here, would not be family friendly and the new car may get ole before they release me again, lol.
i like this thread,
bring's something in mind what effects nearly each of us here on the bord, but of course as long as we don't get hit we usually do not think much about such stuff.
we should start to make a list of insurers who have been reliable/serious and which ones been just a p.i.t.a.
we should start a list of our experiences with the names of the insurers and include by what deal(financing with which bank aso) we got that insurance aso, because they are very often part of the deal/purchase, maybe even related to the financing bank/company.
happy accident free viaje everybody
Mike
 

J D Sauser

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My personal experience so with local insurance companies so far is limited to one case only and the resolution is still in the making.
After filing my legitimate claim with a very friendly an sympathetic lady, I was referred to the "ajustadora" (claims specialist). It soon became evident that that particular lady not only had very limited knowledge about vehicles in general but really was centering all of her energy to test my resistance to BS. After the second meeting far exeeding my acceptance levels for stupidity (or trying to take me for stupid) I approached the Guzman Ariza office and had them inform the "ajustadora"-witch (you may at your own discretion replace the "w" with a "b") she could try to BS them from then on.
Since then, I get monthly e-mail from the lawyer in charge of defending my interest... and we are making some steady progress without me having to become a beta blocker addict.
A couple of 1000 Pesos well invested to keep me a happier person.

In other words, follow the suggestion already given by a previous poster and have a serious lawyer represent you and the BS will quicly fade away IF you have a valid claim, had the proper documentation at time of the sinister and appropriate coverage.

... J-D
 
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MikeFisher

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NO she doesn't

so if your friend been driving without a valid driving license it will not be worth to spend money on a lawyer or such, because the insurance company has all the legal rights not to pay anything, because the illegal act been done by your friend while driving without a valid license.
that's one of the simple and by many expats or long term visitors laughed about point i always mention why you need to do your papers. mostly nothing happens, like my own med insurance, i pay that premium plan since a very long time and never been seriously sick or neded a hospital during the time with them. but the day an accident happens i want to be sure that i have it. same for a drivers license. most people could drive over here without it, stopped by the Amet to get checked is not a big deal, but some get involved in a crash and wanna cry why they are not covered by this or that.
heck, who drives without the proper license in hands should not cry about a thing, just pay the big bill for the own stupidity.
JD,
thanks for the heads up, always good to know with who not to stick. i know also people who run their own businesses and they had negative experiences with them.
Mike
 

BushBaby

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Quote:
Originally Posted by Lambada
Does your friend possess a Dominican driving licence?
NO she doesn't
Then if your friend has been living in the country for more than 30 days, ...............

SHE DOES NOT HAVE VALID INSURANCE COVER!!
(this MAY vary between Insurance Companies & COULD be up to six months but CHECK IT to be 100% sure!!)
She will therefore have NO accidental damage cover, no partial cover, no FULL cover. She IS in effect driving illegally!

Make a deal with the 'other party' in the accident to pay the claim they submit over as long a period as she can negotiate & then hope they forget about the payments after a year or two!!

Message to all Ex-Pats ........... your driving licence from your Home Country will only cover you for driving here for up to a maximum of 6 months (depending on the Insurance Company) but is normally limited to 30 days. This is YOUR responsibility to ensure your insurance cover remains effective, not the responsibility of the Insurance Company to tell you that you are driving illegally!! ~ Grahame.