This NY-SD air charter is unbelievably horrific! They owe me for two tickets (they cancelled a flight) since September of 1998 and it is the same story every week: "You will get your moneys very soon" or "the person that's in charge of refunds is out on a sick leave and there is no-one to help you right now".I am writing this because I have no choice but to take them to the court.I hope everyone reading this will not have to go thru' the aggrevation I have gone with them. Please stay away from them.They have a fancy office on Madison Avenue in New York City, but they are very unreliable and inefficient.