I'm taking on Ban Reservas and won't stop until I get some good old fashioned customer service!
Today I went to the ATM in Sosua as Scotia Bank ATM was down. Pulled out some cash and then the ATM didn't give back my card.
Immediately went in and spoke with a customer service agent. And guess what...."so sorry, we can't give you back your card, that's our policy no exceptions!" Well, let me tell you I was fumming. Asked why and the reply was "we don't have control of the ATM" WHAT??????
Ok so who does? 'The company that fills it.'
OMG Not a straight answer to be had.
I asked them to hold the card when the ATM was filled and I'll bring in all the ID needed to prove it's my card....again...Sorry, we won't give it back!
I left the bank because I was getting so frustrated and returned later to speak with the Manager.....again the same unhelpful response.
"Can't/won't return it, it will be cut up when it gets to Puerto Plata".
I refused to leave until he gave me HIS supervisor's number. I have the receipt that came out with the money, it has the balance on it and I showed it to the manager and told him that they will be responsible if there is any discrepency when I get this sorted out.
I will be calling the supervisor in the morning. I just can't understand what the issue is with returning my card.
I've notified my bank in Canada, and will have another card sent but that's not the point.
I will not accept the disrespect the bank employees gave me, I will not accept the explaination that they won't give it back. I'll do whatever it takes to get either an appology or the policy changed.
Really, how hard is it to actually be nice to a client, help solve the issue, make a phone call (on my dime) to my bank in Canada to confirm that it really is my card, show my ID and get it back?
What happens to the poor tourist that has their card taken by the ATM? What recourse do they or those of us living here have?
Thanks for letting me rant and rave....I'm feeling better now, but I will follow through with the "higher ups".
Anyone else had this happen? What did you do? Stories, suggestions welcome.
I know I can't change the "system" all by myself but I'll try!
Have a good night, and beware the ATM at Ban Reservas in Sosua.
Today I went to the ATM in Sosua as Scotia Bank ATM was down. Pulled out some cash and then the ATM didn't give back my card.
Immediately went in and spoke with a customer service agent. And guess what...."so sorry, we can't give you back your card, that's our policy no exceptions!" Well, let me tell you I was fumming. Asked why and the reply was "we don't have control of the ATM" WHAT??????
Ok so who does? 'The company that fills it.'
OMG Not a straight answer to be had.
I asked them to hold the card when the ATM was filled and I'll bring in all the ID needed to prove it's my card....again...Sorry, we won't give it back!
I left the bank because I was getting so frustrated and returned later to speak with the Manager.....again the same unhelpful response.
"Can't/won't return it, it will be cut up when it gets to Puerto Plata".
I refused to leave until he gave me HIS supervisor's number. I have the receipt that came out with the money, it has the balance on it and I showed it to the manager and told him that they will be responsible if there is any discrepency when I get this sorted out.
I will be calling the supervisor in the morning. I just can't understand what the issue is with returning my card.
I've notified my bank in Canada, and will have another card sent but that's not the point.
I will not accept the disrespect the bank employees gave me, I will not accept the explaination that they won't give it back. I'll do whatever it takes to get either an appology or the policy changed.
Really, how hard is it to actually be nice to a client, help solve the issue, make a phone call (on my dime) to my bank in Canada to confirm that it really is my card, show my ID and get it back?
What happens to the poor tourist that has their card taken by the ATM? What recourse do they or those of us living here have?
Thanks for letting me rant and rave....I'm feeling better now, but I will follow through with the "higher ups".
Anyone else had this happen? What did you do? Stories, suggestions welcome.
I know I can't change the "system" all by myself but I'll try!
Have a good night, and beware the ATM at Ban Reservas in Sosua.
