Wow what an experience we had with Claro today. Yes we too have all the usual junk with them and poor service, dropped calls, no service etc but today was all positive.
My phone finally after 4 years died last week. We were told the only place to go to something done was the main office in PP. So today we stopped in. After a short wait it was our turn. Wellington (guys name) spoke a fair amount of English and with our poor spanish we did just fine. NOt only did he help us but made sure we got our free replacement phone as we have had a contract for the last 4 years. Rather then turn us over to someone else to show us our options on phones he took it upon himself to do it so that nothing went wrong or we were not given wrong information. He explained to us in detail how the replacement plan works, made sure the new phone was working and our data transfered with out a problem and wanted to know if he could do anything else for us.
We were in and out in 25 min. Just a plesant experience. So thank you Claro and thank you Welllington
Bob K
My phone finally after 4 years died last week. We were told the only place to go to something done was the main office in PP. So today we stopped in. After a short wait it was our turn. Wellington (guys name) spoke a fair amount of English and with our poor spanish we did just fine. NOt only did he help us but made sure we got our free replacement phone as we have had a contract for the last 4 years. Rather then turn us over to someone else to show us our options on phones he took it upon himself to do it so that nothing went wrong or we were not given wrong information. He explained to us in detail how the replacement plan works, made sure the new phone was working and our data transfered with out a problem and wanted to know if he could do anything else for us.
We were in and out in 25 min. Just a plesant experience. So thank you Claro and thank you Welllington
Bob K
