We've had the Orange Net Hogar wireless internet service for a couple of months now. Service has been mostly good, but today it was very patchy. I phoned customer service to ask what was happening and the person told me that yes, there are problems because some work is being done on the platform, which would affect the service, but it was almost finished and everything would be back to normal "soon". He then said that we would be given the next three months service free as compensation. Was it a Funny Friday Flourish on his part? Maybe it was his last day on the job and he decided to have a giggle?
I said "I'd rather pay and be guaranteed the service, thank you". Anyway he said I should have received a notification of the refund but not surprisingly nothing of the sort has arrived. WTF? I wrote down his name FWIW.
I said "I'd rather pay and be guaranteed the service, thank you". Anyway he said I should have received a notification of the refund but not surprisingly nothing of the sort has arrived. WTF? I wrote down his name FWIW.