Page 1 of 2 12 LastLast
Results 1 to 10 of 17
  1. #1
    DR1
    Join Date
    May 1999
    Posts
    0
    Post Thanks / Like

    Default Codetel - Dumb as a Box of Rocks!

    Time to rant!

    Why is it when you know what the problem is, they still insist on checking the cabling in the walls, access points etc. Nothing changes, nobody has moved the walls, wake up!

    Whenever we have had problems with our phone or internet connection, 100% of the time it's been something outside the office. 95% of the time at the local switch.

    I have lost count how many times I have told them to reset our switch and the problem is solved. Or that X light is off on our Cisco router, so this is the problem etc.

    This stuff is not rocket science, the planet has millions of connected users that never have a problem. Why is it so messed up in the DR? Then again, I think I know the answer! haha

    My sister has a 100MB fiber in the UK. It never goes wrong, 99.9% uptime and she can't remember the last time they needed to call someone because of a problem.

    What's sad, Codetel is the best of rest

  2. #2
    Gold
    Join Date
    Sep 2008
    Posts
    7,924
    Post Thanks / Like

    Default

    calm down dear - this is the caribbean

  3. #3
    Silver
    Join Date
    Aug 2008
    Posts
    3,377
    Post Thanks / Like

    Default

    There are small villages in deepest Africa that are better connected than the D.R.

    Literally.

    For some reason NET access sucks here - and this is not just to do with off island fibre access.

    The web is now like clean water, sanitation, electricity, air, food, shelter and beer.

    It is essential.
    And here it sucks!!!!
    Robert, I think you are being very retrained.

    The words 'P!ss up' and 'Brewery' spring to mind.

    NALS and PICHARDO, please spin this so I feel good again.

  4. #4
    Bronze
    Join Date
    Mar 2010
    Posts
    1,183
    Post Thanks / Like

    Default

    Robert sometimes it just feels good to rant! I hear you.

  5. #5
    Regular
    Join Date
    Jul 2010
    Posts
    82
    Post Thanks / Like

    Default

    ps: they do give credit for the equivalent of down time on your bill.

  6. #6
    Silver
    Join Date
    Jan 2002
    Posts
    2,054
    Post Thanks / Like

    Default

    I just dumped Codetel last week-end... Orange NetHogar "light" seems to works just fine... 1400RD$/month... Not bad...
    I feel relieved, no more landline, after 10 years with Codetel, 10 years of calling 220-1111 !!!!!
    Let's see how that Flybox behaves...

  7. #7
    Silver
    Join Date
    Jan 2002
    Posts
    3,021
    Post Thanks / Like

    Default

    Codetel is always going to deny that any source of communication problem is outside your office. The deny instruction for that is in chapter one of every technician's and customer service agent's handbook.

    They foolishly use man hours chasing after ghosts you know do not exist than follow your wise suggestions as to where the abnormalies are. You know your system.

    If the problem is inside, it is your dime, if it is outside it is their dime.

    Regards,
    PJT

  8. #8
    Platinum
    Join Date
    Jul 2004
    Posts
    35,372
    Post Thanks / Like

    Default

    Robert, been there.

    Whenever our connection really slows down, we're reluctant to call in because:

    1) It's not Codetel you're speaking with.

    2) They make you go through an absurd "troubleshooting" process that proves nothing.

    3) They often close the case and do nothing.

    ALL while knowing damn well the problem is 95+% THEIR problem.

    <sigh>

    AND we just get 1.5mb innerweb...

  9. #9
    Gold
    Join Date
    Sep 2008
    Posts
    7,924
    Post Thanks / Like

    Default

    I have no problems with codetl on the the north coast...orange here is ****e though it has to be said

  10. #10
    DR1
    Join Date
    May 1999
    Posts
    0
    Post Thanks / Like

    Default

    Quote Originally Posted by Squat View Post
    I just dumped Codetel last week-end... Orange NetHogar "light" seems to works just fine... 1400RD$/month... Not bad...
    I feel relieved, no more landline, after 10 years with Codetel, 10 years of calling 220-1111 !!!!!
    Let's see how that Flybox behaves...
    Please post a review, would be interesting to see how that works out.

    Do you any monthly bandwidth caps?

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •