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Thread: FedEx, you gotta be kidding me!

  1. #1
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    Default FedEx, you gotta be kidding me!

    This is nothing new to those that have lived here for a while, but it's amazing that even some of the best and most efficient organizations on the planet can have issues in the DR

    May 6: I had a package shipped to me International Priority and it landed in the DR, May 9.

    No problem, shouldn't take long to arrive, after all, it's only a hard drive, so customs shouldn't be an issue. I waited a few days and nothing happened, watched it online, no movement, still flagged as "Clearance Delay".

    May 13: Decided to call FedEx locally. Phone lines busy, problems, nobody picking up, I gave up.
    I left it another day, still no change, flagged as "Clearance Delay".

    May 14: I called FedEx in the USA. Within 2 mins they emailed me a form and told me I needed to fax it to the local office in Santo Domingo. No problem. Actually it was a problem, fax number is always busy!

    May 16: Still no movement. Phoned local office, phone lines busy, problems, nobody picking up, I gave up.

    May 17: FedEx locally called me. Told me they have located my package in customs and I need to pay to get it out. They gave me two options.

    1) Go to the airport and do it yourself, pick up your package.
    2) FedEx can take care of it and deliver it to you, 7-10 day wait.

    At this point I reminded the girl that they have been paid to deliver it International Priority to my door.
    It's been 10 days and I still haven't seen my package.

    I asked why it takes 7-10 days? We are very busy, sorry, what would you like us to do, option 1 or 2?

    At this point, I realized it was time to raise my voice, tell her what a piece of crap FedEx are and basically keep talking over the top of her Dominican style. After about a minute of this she finally broke down.

    I'll talk to my boss, please hold on... 2 mins later. We will deliver it tomorrow!

    Let's see if it comes true

  2. #2
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    Quote Originally Posted by Robert View Post
    I realized it was time to raise my voice, tell her what a piece of crap FedEx are and basically keep talking over the top of her Dominican style.
    Lol... you are truly "aplatanao"!

  3. #3
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    Well at least you will get your money back for the delivery cost with Fed-Ex. I've gone DHL this time, never had a problem with Fed-Ex before, but DHL have become cheaper. Lets hope I don't have any of the same, seems Fed-Ex can't cope this end eh!!
    Good luck tomoz!

  4. #4
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    I have had good service in this country with UPS, at a better rate also. EPS uses them a lot.

  5. #5
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    Robert,

    PJT hopes you will receive the hard drive soon.

    Regardless if and when you receive it you should follow up with FedEX about this situation as their higher ups need to know how all their operatives work. It seems the Santo Domingo operation is overwhelmed and sometimes the matter is left unreported.

    If you really want to get the attention of FedEx send an entire copy of this thread to their International Customer Service in the US. It will open some eyes.

    The least they can do is to refund to you the difference in the tariff from International Priority to that International Economy. However, you will not get a break on customs.

    The fact is they did not make a reasonable effort to get your shipment to you. The red flags to the matter are the unanswered phone calls and the unavailability of their fax machine to receive your form. A well set up office would allow phone calls unanswered in-house after x amount of rings to be forwarded to a backup site, the same for the fax.

    The address for FedEX customer service is:

    FedEx Customer Relations
    3875 Airways, Module H3 Department 4634
    Memphis, TN 38116
    USA


    Regards,

    PJT

  6. #6
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    JD, sometimes you gotta learn the hard way

    I will write to them and post their response here.

    When you absolutely, positively need it over night, you're fu$%ed!

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  8. #7
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    Have had bad experience with Fedex myself.

  9. #8
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    I have to say "Me too!" and I never used them again.

    If you call their number you get Mexico!!! Like their office here in town is two blocks away from my house and I have to talk to someone in Mexico?>?? No Way...bye bye FEDEX...

    HB

    Moderator DR1.com

  10. #9
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    Arrrgh, you have put a hex on me Rob. I was excited last night as everything was going to plan. Left UK 4.15 on tuesday and was in Barbados at 7pm last night, got up today to check on the progress and expected it to be in DR, and has gone, Barbados, Venezuela (sort office), Panama, Venezuela (sort office), money on whether they can get it right this time!!

  11. #10
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    Haven't had to use FedEx or UPS or DHL... in more than a decade. But be aware UPS used to be the absolute worst throughout the Caribbean isles for delivery to a private person (i.e., not an account), DHl somewhat OK, and Fed Ex was fabulous, friendly and fast.

    Just goes to show you how things can change. Time for renewal at FedEx org. Help 'em out by writing letters to their CEO swearing off their &H$##^ service forever and signing "CEO of xxxxxx".

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