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  1. #1
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    Default Crashed HD: DATA RECOVERY SERVICE in the DR?

    My new laptop's motherboard went up in smoke yesterday and as a last action, it could not resist also damaging the HD.
    Yes, I do backups but I had not done so for a month and I have some work on it.
    I got it out and into an external USB disc case and it rotates but does not show up as a hard drive or anything.
    I doubt it's a head crash since the computer apparently overheated, shut down and upon restarting automatically suddenly died again... that time for good.
    The computer does not even charge anymore... so the issue did most likely not originate at the HD.

    Anyways... long story short. I would dearly welcome directions to anybody/company who LOCALLY specializes in retrieving data from damaged HD's.
    Puerto Plata, Sosua, Cabarete (I doubt it)... hopefully Santiago or well, Santo Domingo.

    No fumble tigueres please.

    Thanks! ... J-D.

  2. #2
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    Quote Originally Posted by J D Sauser View Post
    My new laptop's motherboard went up in smoke yesterday and as a last action, it could not resist also damaging the HD.
    Yes, I do backups but I had not done so for a month and I have some work on it.
    I got it out and into an external USB disc case and it rotates but does not show up as a hard drive or anything.
    I doubt it's a head crash since the computer apparently overheated, shut down and upon restarting automatically suddenly died again... that time for good.
    The computer does not even charge anymore... so the issue did most likely not originate at the HD.

    Anyways... long story short. I would dearly welcome directions to anybody/company who LOCALLY specializes in retrieving data from damaged HD's.
    Puerto Plata, Sosua, Cabarete (I doubt it)... hopefully Santiago or well, Santo Domingo.

    No fumble tigueres please.

    Thanks! ... J-D.
    JD, take the HD out and put it in another laptop and see if it's still alive. If so, copy what you need.

    A good place for various parts is: Ascendtech Wholesale Computer Sale Laptops Servers Cheap PC Parts

    There are tons of "how to" tutorials and videos online for laptop repair.

  3. #3
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    Take it to Rocky (Marc Beland) over in Sosua at Rocky's Bar on Dr. Rosen.

    If it can be fixed I think he can do it.

    HB
    Moderator DR1.com

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  5. #4
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    The only place I have seen that specializes in data recovery is at the back of La Sirena on Winston Churchill (Santo Domingo).

    It's a small shop next door to a cigar club. Sorry I can't remember the name and it's a bit hard for me to walk around the corner to get the name and details as I'm in Colombia right now But if you walk along the street at the back of La Sirena that runs parallel with Churchill, you will see it.

  6. #5
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    Default Thanks!

    CB:
    Good to see you are still around (too)!
    I HAVE taken the disk out while it spins it does NOT register as a disk anymore.
    This may have a couple of different causes.
    I did google the issue and I SUSPECT the most likely one, since the computer overheated and eventually apparently fried itself is, that the disk's own motherboard got hit too.
    There are no nervous clicking noises from the reading arm, it just turns on, spins but does not come up as a storage.

    HB:
    I was under the impression that Rocky's strong side was mostly software. I will stop by and ask thou. I haven't checked on him for almost a year now.

    Robert:
    Thanks for the info. I will have somebody close look them up. If they are whom you say they could be... I might hop on a bus and just go see them. Thanks!

    ... J-D.

  7. #6
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    Quote Originally Posted by J D Sauser View Post
    My new laptop's motherboard went up in smoke yesterday and as a last action, it could not resist also damaging the HD.
    Yes, I do backups but I had not done so for a month and I have some work on it.
    I got it out and into an external USB disc case and it rotates but does not show up as a hard drive or anything.
    I doubt it's a head crash since the computer apparently overheated, shut down and upon restarting automatically suddenly died again... that time for good.
    The computer does not even charge anymore... so the issue did most likely not originate at the HD.

    Anyways... long story short. I would dearly welcome directions to anybody/company who LOCALLY specializes in retrieving data from damaged HD's.
    Puerto Plata, Sosua, Cabarete (I doubt it)... hopefully Santiago or well, Santo Domingo.

    No fumble tigueres please.

    Thanks! ... J-D.
    I had exactly the same happen to me, my old HP laptop got to hot and the motherboard burnt. I took it to Compucentro in Santo Domingo and they put the old HD into a casing with USB connector and when I connected it to my new laptop it worked fine. I keep it now as an external drive for backups. The enclosure costs about RD$500.00.

  8. #7
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    Quote Originally Posted by mido View Post
    I had exactly the same happen to me, my old HP laptop got to hot and the motherboard burnt. I took it to Compucentro in Santo Domingo and they put the old HD into a casing with USB connector and when I connected it to my new laptop it worked fine. I keep it now as an external drive for backups. The enclosure costs about RD$500.00.
    That is a good first thing to try. Been there and done exactly that.

  9. #8
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    Been there and done that too. I got an external USB enclosure for the disk.
    The HD does spin but does NOT show up as a USB mass storage device at all.
    So, there IS a problem with the HD.
    I suspect the HD's own circuit board.
    Data recovery services have the hardware to bypass the HD's circuitry. Some will even take them apart.

    So, right now, I DO need a DATA RECOVERY SERVICE able to retrieve data from DAMAGED HD's.

    ... J-D.

  10. #9
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    Quote Originally Posted by J D Sauser View Post
    Robert:
    Thanks for the info. I will have somebody close look them up. If they are whom you say they could be... I might hop on a bus and just go see them. Thanks!

    ... J-D.
    AZB is just around the corner, I'm sure he can get you the details.

  11. #10
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    OK.
    My GF went and looked the place up.
    The address is:

    Ensanche Julieta Virgilio Diaz Ordonez #58
    It is a little "up" from behind MultiCentro, but yes, next to a cigar club.

    The man with the know how is:
    Don Luis BAEZ-Brugal
    Phone number is: 809-563-7727

    He only works there Mon. thru Fri. from 8:00 'till noon.
    For the rest of the day, there is a "secretary" who has NO clue at all beyond being barely able to convey that who ever knows is not here (my GF wondered why they don't replace her with a cheaper "CLOSED" sign on the door ).

    I talked to Don Luis on the phone. He SEEMS quite knowledgeable. Asked the right questions and also seemed to understand my comments, concerns and ideas. Also seems to use a thing called "logic" when addressing these issues (after over 4 years here, a real eyebrow raiser!).

    Initial check is 500 Pesos, after which he can tell if it's a lost cause or that he may access some data.
    The 500 Pesos are not refundable but will be applied against further work to retrieve data if that was found to be possible.
    Data retrieval cost is TIME dependent, NOT data load dependent (surprisingly logic too!)


    I will send him the disk and post later as to the results.

    ... J-D.

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