I have obviously been spoiled by the excellent customer service and common sense in Colombia when it comes to selling something.
I walk into Timberland in Blue Mall (Santo Domingo) today looking for a pair of safety boots. I needed a good comfortabel pair that will last me a while and I need them within the next few days. I checked online, so had a rough idea of the USA pricing as a comparison.
4 girls standing together at the counter and one guy actually serving. I wasn't the only customer in the store, he had to split himself between 2 others while the 4 idiots at the checkout watched. I'm guessing they must be the owners daughters?
They didn't have a great selection and only had a few sizes. The only pair they had in my size had a RD$9,000 (US$240) price tag, around US$80 more expensive than the USA.
I wanted to try it on before convincing myself I needed it. It was a very nice boot and fitted my requirements.
I asked if they had any thick socks to try it with. Yes, but I would need to buy them first.
I initially thought I had misheard the female managers Spanish, so I got her to repeat.
Yep, we cannot let you use a RD$500 sock to make a RD$9,000 sale.
I got up and walked out...
I walk into Timberland in Blue Mall (Santo Domingo) today looking for a pair of safety boots. I needed a good comfortabel pair that will last me a while and I need them within the next few days. I checked online, so had a rough idea of the USA pricing as a comparison.
4 girls standing together at the counter and one guy actually serving. I wasn't the only customer in the store, he had to split himself between 2 others while the 4 idiots at the checkout watched. I'm guessing they must be the owners daughters?
They didn't have a great selection and only had a few sizes. The only pair they had in my size had a RD$9,000 (US$240) price tag, around US$80 more expensive than the USA.
I wanted to try it on before convincing myself I needed it. It was a very nice boot and fitted my requirements.
I asked if they had any thick socks to try it with. Yes, but I would need to buy them first.
I initially thought I had misheard the female managers Spanish, so I got her to repeat.
Yep, we cannot let you use a RD$500 sock to make a RD$9,000 sale.
I got up and walked out...