I'm in the campo, no landline available, but the CLARO tower is only a kilometer away, on a hilltop visible to my hilltop.
I've had CLARO wireless with the old Alcatel USB modem (silver color, playing card size) for several years.
At a normal speed of 256KB it's been only tolerable, especially after using ORANGE, but it rotted out.
CLARO replaced it with a "more modern" USB modem, white with blue piping, size of a small USB memory stick.
This ran at 2MB for a day or so, then cut down to a steady 128KB, which causes most transmissions to time out.
Clearly the modem is capable of good speeds, but the server is speed limiting me for good after a fixed byte count.
The CLARO 220 helpdesk telno basically said, "Well, that's the way it is".
The local CLARO "agency" of course couldn't help.
I stood in line for more than one hour at the big city CLARO, then had a more than one hour standup interview.
The kids there are great, unflappable and courteous. Initially they tried the "well, that's the way it is" approach.
My case got "escalated" to a supervisor who "escalated" to a manager who "escalated" to the head office in SD.
The upshot became "Wait until March 8th, it will all get better", but I fear "better" means a 1-2 day spike followed by a cutback to a steady 128KB, because they modified my contract to one that's speed limited after a certain byte count.
I've paid 2,042 Pesos/month for several years for an "illimitado" contract with a lousy 256KB with which I can at least get most of my work done. I asked if they may have changed the terms of my contract with the replacement of the old modem ? they couldn't answer. Nor could they answer if these days they had another, even more expensive wireless contract with a better service.
Next "escalation" would be to Carlos Slim. I came instead to DR1. Can anyone help me with the following questions:
1. Has anyone replaced the Alcatel USB modem with the white/blue stick, and what happened?
2. What's with March 8? Has CLARO got a system do-over coming?
3. What steady (not initial) wireless speeds are you getting from <u>CLARO</u> in the campo, and for how much a month?
4. Do you know of any better CLARO offerings for USB modem <i>wireless</i> in the campo?
I've had CLARO wireless with the old Alcatel USB modem (silver color, playing card size) for several years.
At a normal speed of 256KB it's been only tolerable, especially after using ORANGE, but it rotted out.
CLARO replaced it with a "more modern" USB modem, white with blue piping, size of a small USB memory stick.
This ran at 2MB for a day or so, then cut down to a steady 128KB, which causes most transmissions to time out.
Clearly the modem is capable of good speeds, but the server is speed limiting me for good after a fixed byte count.
The CLARO 220 helpdesk telno basically said, "Well, that's the way it is".
The local CLARO "agency" of course couldn't help.
I stood in line for more than one hour at the big city CLARO, then had a more than one hour standup interview.
The kids there are great, unflappable and courteous. Initially they tried the "well, that's the way it is" approach.
My case got "escalated" to a supervisor who "escalated" to a manager who "escalated" to the head office in SD.
The upshot became "Wait until March 8th, it will all get better", but I fear "better" means a 1-2 day spike followed by a cutback to a steady 128KB, because they modified my contract to one that's speed limited after a certain byte count.
I've paid 2,042 Pesos/month for several years for an "illimitado" contract with a lousy 256KB with which I can at least get most of my work done. I asked if they may have changed the terms of my contract with the replacement of the old modem ? they couldn't answer. Nor could they answer if these days they had another, even more expensive wireless contract with a better service.
Next "escalation" would be to Carlos Slim. I came instead to DR1. Can anyone help me with the following questions:
1. Has anyone replaced the Alcatel USB modem with the white/blue stick, and what happened?
2. What's with March 8? Has CLARO got a system do-over coming?
3. What steady (not initial) wireless speeds are you getting from <u>CLARO</u> in the campo, and for how much a month?
4. Do you know of any better CLARO offerings for USB modem <i>wireless</i> in the campo?