Hi,
We're a Canadian company looking for an English-only Email and Chat Support Representative. We're located in Malecon Center Plaza in Southern Santo Domingo (near UASD university).
Benefits:
- We take care of all the Legal Residence Process (RD$35,000 value).
- Office with all amenities (Bathroom, shower, kitchen and air conditioner).
- Cultured and Respectful Co-workers.
- This is a gateway job to a higher paying position. We're a meritocratic company that is constantly looking for talent.
Salary:
RD$15,000 - RD$30,000 depending on skills.
Summary:
Provide assistance to members of our work-from-home team through emails and chat.
Essential Duties and Responsibilities:
- Provide email support to new members that want to register.
- Inform new members about the best Payment methods available in their respective countries.
- Provide guidance to new members that are not well informed on how to start.
- Escalate technical tickets to the appropriate technical support parties.
- Make quick and accurate responses to members that issue common queries.
- Solve payment related problems of our members.
Required Skills:
- You must have excellent English writing skills.
- You must be able write over 60 words per minute using a computer keyboard.
- You must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc).
- No Experience Required.
Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Wanted Attitude:
This is a high demanding job for people that are interested in growing inside an international company. We need people that are hard working and dont like wasting time. You will have clear deadlines that need to be met and you will only have 8 hours a day to fulfill them.
This is a great opportunity for people without prior experience. Our company is actively looking for people that have the attitude and capacity to work in new projects.
How To Apply?
Send me an PM with the following answers:
1- [PLEASE INCLUDE AS MANY DETAILS AS POSSIBLE] You're the customer support of a telephone company. You must inform one of your clients that he will have his phone line canceled due to a technical problem in his line. Write an example email to the customer explaining this:
2- [PLEASE INCLUDE AS MANY DETAILS AS POSSIBLE] You work in a car agency. A client is interested in a 2011 LEXUS GS 350, but this car is not in your inventory. You want to convince her to buy a 2011 ACURA TL 3.5. Please view the following comparison: 2011 Lexus GS 350 vs. 2011 Acura TL . Please write an example email of how you would convince the client to buy the ACURA car given the comparison page:
Best Regards,
Omar Duarte
We're a Canadian company looking for an English-only Email and Chat Support Representative. We're located in Malecon Center Plaza in Southern Santo Domingo (near UASD university).
Benefits:
- We take care of all the Legal Residence Process (RD$35,000 value).
- Office with all amenities (Bathroom, shower, kitchen and air conditioner).
- Cultured and Respectful Co-workers.
- This is a gateway job to a higher paying position. We're a meritocratic company that is constantly looking for talent.
Salary:
RD$15,000 - RD$30,000 depending on skills.
Summary:
Provide assistance to members of our work-from-home team through emails and chat.
Essential Duties and Responsibilities:
- Provide email support to new members that want to register.
- Inform new members about the best Payment methods available in their respective countries.
- Provide guidance to new members that are not well informed on how to start.
- Escalate technical tickets to the appropriate technical support parties.
- Make quick and accurate responses to members that issue common queries.
- Solve payment related problems of our members.
Required Skills:
- You must have excellent English writing skills.
- You must be able write over 60 words per minute using a computer keyboard.
- You must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc).
- No Experience Required.
Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Wanted Attitude:
This is a high demanding job for people that are interested in growing inside an international company. We need people that are hard working and dont like wasting time. You will have clear deadlines that need to be met and you will only have 8 hours a day to fulfill them.
This is a great opportunity for people without prior experience. Our company is actively looking for people that have the attitude and capacity to work in new projects.
How To Apply?
Send me an PM with the following answers:
1- [PLEASE INCLUDE AS MANY DETAILS AS POSSIBLE] You're the customer support of a telephone company. You must inform one of your clients that he will have his phone line canceled due to a technical problem in his line. Write an example email to the customer explaining this:
2- [PLEASE INCLUDE AS MANY DETAILS AS POSSIBLE] You work in a car agency. A client is interested in a 2011 LEXUS GS 350, but this car is not in your inventory. You want to convince her to buy a 2011 ACURA TL 3.5. Please view the following comparison: 2011 Lexus GS 350 vs. 2011 Acura TL . Please write an example email of how you would convince the client to buy the ACURA car given the comparison page:
Best Regards,
Omar Duarte
