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  1. #1
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    Default Do Not Buy Palliser Brand Furniture at Hache

    We bought a very expensive Palliser leather couch at Hache.
    It came with a 5 year warranty.
    After 2 years the couch started ripping in 7 or 8 places.
    I contacted Hache to get it fixed/replaced under the 5 year warranty.
    Hache kept contacting Palliser and after 6 months they said we abused the couch.
    There is no way 2 adults sitting on a couch, no children or pets would rip a couch.
    On their facebook page Palliser says they send someone out to investigate. Never happened.
    While everyone is worrying about TV warrantys that's a $1000 purchase. This was over $2500.
    Be very careful where you buy your furniture and avoid the Palliser brand at all costs.

  2. #2
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    Default

    There is no word for warranty in Dominican Spanish.

  3. Likes frank12 liked this post
  4. #3
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    I would think that leather in this environment would be a bad idea. Sorry about the lack of warranty support.

  5. Likes Criss Colon, anng3 liked this post
  6. #4
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    Default

    Quote Originally Posted by zoomzx11 View Post
    There is no word for warranty in Dominican Spanish.
    Yes there is.. I've had this same exact thing happen to me at Baer's furniture in the US. The issue is the manufacturer of the furniture, your best bet is going directly to them and complaining about the inferior quality of their product. Absolutely no furniture store, Dominican or other, is going to take back a couch after 2 years if the manufacturer does not honor the guarantee..

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  8. #5
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    Quote Originally Posted by zoomzx11 View Post
    There is no word for warranty in Dominican Spanish.
    I suggest you learn Spanish before making such a claim.

  9. #6
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    Leather will last here as long as the people using the furniture never sweat. Leather furniture hates sweat.

  10. #7
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    you should only have leather furniture in DR if you are rich enough to replace them every few years. the temperature and humidity does not do them well.
    and i would chase the manufacturer little more. send few more emails to HQ, poke them a bit.

  11. Likes anng3 liked this post
  12. #8
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    I have two leather chairs here in Santiago after almost 7 years with no visible damage. Yet the sofa was done in because of the sweat in only 3 years.

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  14. #9
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    I paid 36,000 for a leather recliner here in Santiago which was part of a 300,000 purchase. The leather fell apart in 6 months, and you would think they would take care of a good customer...........nope.......ate it.........
    Still looking for someone qualified to recover.........anybody know anybody good........lol
    Oh, the leather was so thin i could have used it with my printer, but you couldn't tell this until it fell apart.
    At this same store I purchased a tv stand for 8,000........came with a 1 year guarantee...........
    after 1 month the rubber on the casters came off in pieces......
    called the store and they said the casters weren't covered.........only the wood..........
    I replaced the casters for better ones.....cost a lousy 300 pesos..........for 4........
    I was looking to purchase a new bedroom set from them, cost..............350,000............
    Never purchased, never bought from them again...........
    lost a good customer forever and told them why...........they couldn't care less........
    So Chip, from what I have personally experienced and heard...........warranties suck here...........
    I will sit on cardboard boxes before I ever purchase furniture here again............
    Now I have more money for the ladies..............lol.....

    B in Santiago

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  16. #10
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    Quote Originally Posted by zoomzx11 View Post
    There is no word for warranty in Dominican Spanish.
    There is no (Acceptable) word for warranty in Dominican Spanish................

  17. Likes Criss Colon, waytogo liked this post
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