Mine both involve Super Pola in Centro San Juan, B?varo.
- The cashiers at Super Pola sometimes ask if you've found everything you were looking for, and give you a slip to report them. I mentioned two products that they used to stock but no longer appeared, and they phoned me to explain that they were still on order, and when one was finally received they phoned me to let me know. The other one still hasn't appeared, but I appreciate the gestures and the effort to keep the customer informed.
- A couple of weeks ago I bought some dried apricots from Pola. The brand was "Dinasty" (sic) a Dominican company that imports dried fruit and nuts and packages them here. Unfortunately when I got home and opened them they were off - they had a strong fermented taste - despite being well within the sell-by date. These things are rather expensive so I was p?ssed off and reluctant to risk it again. I went back to buying the US-packaged variety. I meant to take the apricots and my receipt to the Supermarket but didn't get round to it.
I was in Pola again a few days ago, this time looking for almonds. A man standing next to me suggested I try the Dinasty brand. I realised he was a sales representative so I mentioned the fermented apricots. He insisted on paying for a replacement even though I hadn't brought the defective product or proof of payment, and asked me to e-mail him with my comments. This time the apricots were fine and he succeeded in restoring my trust in his brand.
- The cashiers at Super Pola sometimes ask if you've found everything you were looking for, and give you a slip to report them. I mentioned two products that they used to stock but no longer appeared, and they phoned me to explain that they were still on order, and when one was finally received they phoned me to let me know. The other one still hasn't appeared, but I appreciate the gestures and the effort to keep the customer informed.
- A couple of weeks ago I bought some dried apricots from Pola. The brand was "Dinasty" (sic) a Dominican company that imports dried fruit and nuts and packages them here. Unfortunately when I got home and opened them they were off - they had a strong fermented taste - despite being well within the sell-by date. These things are rather expensive so I was p?ssed off and reluctant to risk it again. I went back to buying the US-packaged variety. I meant to take the apricots and my receipt to the Supermarket but didn't get round to it.
I was in Pola again a few days ago, this time looking for almonds. A man standing next to me suggested I try the Dinasty brand. I realised he was a sales representative so I mentioned the fermented apricots. He insisted on paying for a replacement even though I hadn't brought the defective product or proof of payment, and asked me to e-mail him with my comments. This time the apricots were fine and he succeeded in restoring my trust in his brand.