Good Morning, just so you all know you MUST have an appointment of they will not deal with you. They come with a list. Also to make an appointment go to the U.S. Citizens Service page of the US Embassy web site. On the right hand side of the page NOT the drop down menu that appears when you have your cursor over the page identifier the third section down "Quick Links" fifth link down "Santiago Consular Outreach Program" is the one that you want. After that just follow the directions.