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  1. #1
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    Default Problem with Claro

    I got a house phone with claro 3 months ago, i had so many problems with them im not interested in their service anymore, so i went today and told them to cancel my line... Now they are telling me i have a 18 months contract with them and i have to pay cancellation fee if i want to get out.

    I have never ever signed any contract when i went to the customer service and activate my line, i never tought i had any contract to be honest.

    Is this even legal? Can i do anything to not have to pay their stupid cancellation fee?

  2. #2
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    There is an eighteen month contract for a DSL modem. If you signed up for Flash, you do have a contract.

  3. #3
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    Its a house phone, nothing else.

    How can you have a contract if you dont sign nothing, i dont get this? When i went to tricom and did a contract for my cable+internet i signed a contract, why whould it not be the same with them?

  4. #4
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    I have the same problem with Claro. The housephone is working 2 out of 7 days a week.(when i am lucky)

    It is getting boring at times, but i am used to it now.

  5. #5
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    If you cancel the "contract", then you have to pay 1000peso. So you can probably afford "breaking" the contract if you want to get rid of the "housephone."

  6. #6
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    Default

    I can obviously afford it, just ****ing me off that i wasnt warned and didnt sign nothing and they tell me after i have a contract.

    Anyway Claro is by far the worst company i had to deal with here, i just have a housephone that i basicly only paid for the alarm in my house and had so many prolem with them since day 1, i guess im gonna pay those ****ers and never get anything with them ever.

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  8. #7
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    Default

    Yup Claro SUX IT!

  9. #8
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    Default

    I just looked at the Claro website, and if you read Spanish, they do say that their plans are contracts:

    Solicita este servicio desde la comodidad de tu hogar, entrando a la Tienda en Línea Claro: Aquí

    O llamando a nuestro Centro de Atención Telefónica al 809-220-1111, visitando uno de nuestros Centros de Atención a Clientes o Distribuidores Autorizados a nivel nacional.

    Requisitos de contratación
    Presentar Documento de Identidad válido y vigente (Cédula o Pasaporte).
    Proporcionar la ubicación exacta de donde va a ser instalado el servicio.
    Realizar el pago avanzado de la Instalación del servicio solicitado (si aplica).
    Claro - República Dominicana

  10. #9
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    Yes Claro are clowns controlling a phonecompany.

    In civilization they would have been out of business before the first salary were handed out.

  11. #10
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    They are contracts and terrible !

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