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  1. #1
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    Smile Finally got fast, reliable (so far) internet from Claro

    So after many fruitless trips to the Claro office in Veron to get internet service (I could never seem to fulfill their requirements for documentation), I now have Claro DSL. A couple of weeks ago a door-to-door salesman came around selling Claro tv and internet plans. Practically no questions asked and I was signed up. A week later it was installed. I'm getting 7 Mbps down, 1 Mbps up. It's supposed to be 10 Mbps down but I'll settle for 7. I wasn't expecting more than 5.

    I've kept my Tricom WiMAX connection so I'll always have a backup. That one is 3 Mbps down and 3 Mbps up.

    So far so good. I haven't noticed degradation in service during peak hours as of yet. Hopefully that doesn't become an issue.

    Anyone know what the user/password is to sign into the Claro router? Mine is a ZyXEL P-660HN-51. Googling claims that the default user/password is admin/1234 but that doesn't work.

    Who's got Claro DSL in the east? Any success/horror stories?

  2. #2
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    Quote Originally Posted by InsanelyOne View Post
    So after many fruitless trips to the Claro office in Veron to get internet service (I could never seem to fulfill their requirements for documentation), I now have Claro DSL. A couple of weeks ago a door-to-door salesman came around selling Claro tv and internet plans. Practically no questions asked and I was signed up. A week later it was installed. I'm getting 7 Mbps down, 1 Mbps up. It's supposed to be 10 Mbps down but I'll settle for 7. I wasn't expecting more than 5.

    I've kept my Tricom WiMAX connection so I'll always have a backup. That one is 3 Mbps down and 3 Mbps up.

    So far so good. I haven't noticed degradation in service during peak hours as of yet. Hopefully that doesn't become an issue.
    You should complain. Tell them you were promised 10 down when you bought the plan and are only getting 7

    You aren't going to get points from Claro for not complaining. They are not going to give you any breaks and you shouldn't accept less than what you are paying for.

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  4. #3
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    Quote Originally Posted by Ken View Post
    You should complain. Tell them you were promised 10 down when you bought the plan and are only getting 7

    You aren't going to get points from Claro for not complaining. They are not going to give you any breaks and you shouldn't accept less than what you are paying for.
    It depends on how far from the switchimng station they are.

    7 may be all they can get, but agreed, she should make the call...
    Cabin Attendant,
    Augusto Pinochet Helicopter Tours

  5. #4
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    You people talk like this is a first world country....LOL. After 4 years here I've learned to accept what I get... it's better than the headache of dealing with brain dead people.

    Actually I got the Multiplan with TV, internet, and a landline. The quality of the TV is bearable at best. The phone has an annoying buzz. But I don't really care. Eight years in the Caribbean have allowed me to learn not to give a crap about much.

  6. #5
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    Quote Originally Posted by InsanelyOne View Post
    Eight years in the Caribbean have allowed me to learn not to give a crap about much.
    5 1/2 years and I'm already there.

    I'm selective on what I give a crap about: family and friends come first, pets second, businesses third, "stuff" fourth and the rest tied for last...
    Cabin Attendant,
    Augusto Pinochet Helicopter Tours

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  8. #6
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    Quote Originally Posted by InsanelyOne View Post
    You people talk like this is a first world country....LOL. After 4 years here I've learned to accept what I get... it's better than the headache of dealing with brain dead people.

    Actually I got the Multiplan with TV, internet, and a landline. The quality of the TV is bearable at best. The phone has an annoying buzz. But I don't really care. Eight years in the Caribbean have allowed me to learn not to give a crap about much.
    If there is noise on the telephone line, it is possible that may be responsible for lower internet speed also. My advice would be to tell Claro about the noise on the line and the speed difference. Be persistent and maybe, just maybe things will improve. For me, 8 years here and still learning!

  9. #7
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    I also suggest that you complain about not getting speed you are paying for. Do be prepared for a brain dead response, but it is worth a try.

  10. #8
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    Quote Originally Posted by InsanelyOne View Post
    You people talk like this is a first world country....LOL. After 4 years here I've learned to accept what I get... it's better than the headache of dealing with brain dead people.

    Actually I got the Multiplan with TV, internet, and a landline. The quality of the TV is bearable at best. The phone has an annoying buzz. But I don't really care. Eight years in the Caribbean have allowed me to learn not to give a crap about much.


    Things don't improve if people don't complain.

    I've been here and in the Caribbean 3+ times longer than you and that is what I have learned.

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  12. #9
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    Default How to get what you are paying for

    Quote Originally Posted by windeguy View Post
    I also suggest that you complain about not getting speed you are paying for. Do be prepared for a brain dead response, but it is worth a try.
    I had some speed problems with Claro. So I logged into Speedtest.net and recorded my speeds. I was paying for 2MB but receiving a lot less, (.65). Seems the problem was in their central office. Their tech, who is a 26 year veteran with them, confirmed my speed. He called his central office contact and within 20 minutes all was well. After much conversation one afternoon downtown, they gave me 3 months for free. You might want to threaten to do the dying cockroach dance in their lobby. Worked for me.

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  14. #10
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    Quote Originally Posted by InsanelyOne View Post
    So after many fruitless trips to the Claro office in Veron to get internet service (I could never seem to fulfill their requirements for documentation), I now have Claro DSL. A couple of weeks ago a door-to-door salesman came around selling Claro tv and internet plans. Practically no questions asked and I was signed up. A week later it was installed. I'm getting 7 Mbps down, 1 Mbps up. It's supposed to be 10 Mbps down but I'll settle for 7. I wasn't expecting more than 5.

    I've kept my Tricom WiMAX connection so I'll always have a backup. That one is 3 Mbps down and 3 Mbps up.

    So far so good. I haven't noticed degradation in service during peak hours as of yet. Hopefully that doesn't become an issue.

    Anyone know what the user/password is to sign into the Claro router? Mine is a ZyXEL P-660HN-51. Googling claims that the default user/password is admin/1234 but that doesn't work.

    Who's got Claro DSL in the east? Any success/horror stories?
    How much are you paying?

    To add to the thread. I got pretty lucky. When I ordered 1Mbps Claro DSL + 400 Min per month phone line I was supposed to be paying $1700 per month with taxes included. When I went to pay, the lady said it was $680. I kindly asked her why it was so little; she said my account hadn't been finalized; what ever that means. So basically, for the past 5 months ive been paying $680 for 1Mbps DSL and 400 min per month. The only down side is that I can't upgrade the Mbps on my DSL cause my account still shows "pending". So to upgrade I would have to be referred to a supervisor to "finalize" my account and then I could upgrade the MBps; but then I would have to start paying the normal fees. So I've become accustomed to my 1Mbps connection.

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