In September 2013 I bought a "wifi hotspot" internet service device from Orange - they offered 5GB monthly download upgraded to 10GB for the first year (so they said, and so their paperwork said). But in fact they would only provide 5GB service to me after the first month.
I made several attempts to correct this - main office, point of sale, telephone contacts, technical support office, and local payment office, but each time I received a new and different explanation of why they could not help me. Have others had similar experience?
Now, I wish to send them a certified letter (on advice of lawyer) - but they seem to be extremely cagey about giving out their mailing addresses. Maybe this is due to infrequent use of mail? Or maybe they do not like to receive certified letters? On a recent visit to their offices, the receptionist and the regular customer service agent (on whom I had to wait several minutes in a queue) could not help me. I was referred to "technical specialist" with another long wait in a queue. Maybe I should have persisted but I was getting a little bit mad by then and quit. Has anyone attempted to have written correspondence with Orange?
I made several attempts to correct this - main office, point of sale, telephone contacts, technical support office, and local payment office, but each time I received a new and different explanation of why they could not help me. Have others had similar experience?
Now, I wish to send them a certified letter (on advice of lawyer) - but they seem to be extremely cagey about giving out their mailing addresses. Maybe this is due to infrequent use of mail? Or maybe they do not like to receive certified letters? On a recent visit to their offices, the receptionist and the regular customer service agent (on whom I had to wait several minutes in a queue) could not help me. I was referred to "technical specialist" with another long wait in a queue. Maybe I should have persisted but I was getting a little bit mad by then and quit. Has anyone attempted to have written correspondence with Orange?