How good are Banco BHD at refunding stolen money?

Me or the missus have had a card cloned for our BHD account and cleaned us out of some 51,000 pesos. It was only until I logged on to the online banking I noticed. I've since called the telephone banking number and cancelled the cards.

I'm just wondering if anyone else has had a similar experience dealing with BHD and what result did you get with your refund?

OK, here's the skinny.

We spent quite a while at our branch in Cabarete going though all our transactions with their customer service employee. We indicated each fraudulent transaction and opened up a claim of "trasacion no reconcido" for each individual one.

The claims were then shown up on my internet banking page. After a few days the status of each claim changed to "no procede" (not processed)

We went back to the bank and spoke to our guy again. He got on the phone, talked to his people then proceeded to lecture us that we are responsible for our plastic and pins and that the bank would not refund the money.

Luckily our guy at the bank was on our side and told us to re-open the claims demanding evidence, such as video or photo evidence that we actually made these ATM withdrawals.

A week later, the disputed funds were deposited back into our account.

So all in all it took 17 days and a little persistence, but we got our money back!

MikeFisher said:

good to hear you got it solved in your favor, thats the way it should always be.
one question, as you mentioned you did not know about fraudulent transactions til you checked the account online. dont you hav ethe SMS notification set on your account? every time I use my Debit Card from BHD Bank i receive within minutes (mostly before i get a chance to enter my car and drive away, just seconds) a SMS on my cellphone stating that i just used my card, direction of the ATM Location and amount taken from the account. so in case of fraudulent use i could drop the call to the bank right away. never needed it, but find it a good feature.

Mike

Click to expand...

You raise a good point. When we use the card in a store we get a text msg on both our phones, but when we use an ATM we don't. We asked the bank about this and we were told we needed to get that part activated!