Banco bhd

Hi all, forgive me if I am not on the correct forum but here I go,

So Last week I had to do a bone marrow biopsy test, when I heard this I was pretty sad and had no money, so I asked around with my friends and they end up depositing some money into my account, so the following day I went to withdraw it for the test, and it said I had no money in my account. So I thought it must be a mistake but I called the bank and asked what is the problem and the lady on the phone said, "Oh it looks like you had a voucher that was pending from 2013 so we had to take the money for that, it looks like it was some groceries". So I said, I dont ever spend that much on groceries and if i do it has to be for a big occasion. She said you'd have to make a complain and it would take 3-4 working day for, so I made a complain and also told them why are you take out money for something that was done in 2013?! that doesnt make no sense, so they got back to me today also sent me an email said we have to dismiss your case because you have no evidence to support your case. So I asked for my statement and on my statement it said that "8000pesos was spent at plaza Lama 16 of June 2015". This wasn't in 2013 this was this year!! I didn't even spend 8000 pesos on anything on that day.... I dont know what to do anymore I really needed that money for my biposy test and I have nothing now.

So for my question,
Can it take 2 years for a transaction to appear on my statement?
Can they withdraw that much out of my account and transaction doesn't even have the Bank's name, it has Plaza Lama on it...
Is this even legal? and What can I do to get my money back? because I trully believe that this is a mistake, because I went through all of my receipts that I keep whenever I spent huge amount and I found that the only trransaction i made for tthat much amount was paid for by cash to buy a bed for me.

Sorry for such long paragraph but I would really appriciate your help, I would really like to know what legal actions I can take

Thank you
Ms. White

Apparently they say that I used my debit card.

bob saunders said:

Whenever a transaction is made on my BHD Visa card, I receive a text message on my phone within minutes asking if I made the transaction and if not to phone the following number. If I made the transaction to ignore the message. Several times there has been a transaction that I didn't make and my wife has phone and the error has been corrected.
This seems to be a different situation and she needs to talk directly with the bank manager, not over the phone.

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THat is a very good idea, I will go speak to the manager. Thank you

donP said:

.

The director of the consumer protection agency (Pro Consumidor), Altagracia Paulino, said in an interview:
"In this country we live in a culture of fraud..."
She mentioned several areas of common trickery (e.g. batteries), not the banks though.

El Caribe ? Altagracia Paulino:

I for one have not had an account with any Dominican bank for 17 years and thus live happily. :bunny:
Stay clear of them!

donP

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what other banks in DR are there which are not Dominican? Do we have banks such as HSBC or any other?

bob saunders said:

Whenever a transaction is made on my BHD Visa card, I receive a text message on my phone within minutes asking if I made the transaction and if not to phone the following number. If I made the transaction to ignore the message. Several times there has been a transaction that I didn't make and my wife has phone and the error has been corrected.
This seems to be a different situation and she needs to talk directly with the bank manager, not over the phone.

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when do you get the text? well the thing with my issue is they are saying that the money is deducted for a transaction 3 years ago. Is that even possible?

DR_Guy said:

friend, seems like your problems run deeper than banco bhd. What are you doing here if you fret over 8,000 pesos needed for a medical test? What u going to do if you need expensive medical care? GL

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I am sorry, I do not understand what you mean? well that is the reason why I am here to make sure I don't lose any of my money, if it comes to having an expensive medical care we will see but until than I need this money for test.