Here is a recent review on this property, supposedly a fine hotel with top notch security. What is happening over there???
I arrived at Hostal Ovando July 25, 2015 at around 7:00 am, I had previously contacted the hotel to let them know of my early arrival I was made aware of a $20 early arrival fee, to my surprise upon arrival i was told I needed to pay $80 per person for arriving too early after a few word I agreed (I was on a overnight flight that was delayed 2 hours). I walked into my room and immediately went to sleep. I woke up around 3:00pm, as am fixing my luggage and become aware one of my carry on bag was missing. I immediately called downstairs and told them one of my bags were missing and am certain i had it upon arrival because I pulled my reservation papers from it. They told me the luggage boy at the time was not in that they would call him to find out, a few hours later i called downstairs again and they told me they couldn't reach him. I explained I had my phone in that bag, my camera, a envelope with money and clothes there was over $7,000 dollars in value for them to call the hotel manager and for them to resolve this issue. They told me they had contacted him that he will be there the next day. The next morning I went downstairs where this man claiming to be head of security told me that the luggage boy had left for vacation and they couldn't reach him but that he was warranty me that he would recover my belongings not no worry that he had called the techs to obtain video of the incident. Day after day they could not contact the tech two days before my departure i decided to involve the police. I went in an made a report of the robbery. The next morning police arrived and tried to obtain video and the hotel refuse to show it to them. I had to leave the next morning the police informed me that they would obtain a warrant to see the video but that could take up to 2 days since then i have been in contact with authorities in Santo Domingo. They did obtain the warrant but when they went to see the video the image was destroyed. Now I am in the process of having to sue the hotel and go to court to obtain back my belongings. I have try to communicate with the hotel through telephone and Instagram but no one is returning my calls. On top of that while I was there they changed my room 4 times due to no electricity in the outlets in some room, leaking ceilings in others and a horrible smell in another. Dont waste your time and money here, especially if they cant be responsible for the robbery that occurred with there staff under there hotel. Worst experience in the world.
I arrived at Hostal Ovando July 25, 2015 at around 7:00 am, I had previously contacted the hotel to let them know of my early arrival I was made aware of a $20 early arrival fee, to my surprise upon arrival i was told I needed to pay $80 per person for arriving too early after a few word I agreed (I was on a overnight flight that was delayed 2 hours). I walked into my room and immediately went to sleep. I woke up around 3:00pm, as am fixing my luggage and become aware one of my carry on bag was missing. I immediately called downstairs and told them one of my bags were missing and am certain i had it upon arrival because I pulled my reservation papers from it. They told me the luggage boy at the time was not in that they would call him to find out, a few hours later i called downstairs again and they told me they couldn't reach him. I explained I had my phone in that bag, my camera, a envelope with money and clothes there was over $7,000 dollars in value for them to call the hotel manager and for them to resolve this issue. They told me they had contacted him that he will be there the next day. The next morning I went downstairs where this man claiming to be head of security told me that the luggage boy had left for vacation and they couldn't reach him but that he was warranty me that he would recover my belongings not no worry that he had called the techs to obtain video of the incident. Day after day they could not contact the tech two days before my departure i decided to involve the police. I went in an made a report of the robbery. The next morning police arrived and tried to obtain video and the hotel refuse to show it to them. I had to leave the next morning the police informed me that they would obtain a warrant to see the video but that could take up to 2 days since then i have been in contact with authorities in Santo Domingo. They did obtain the warrant but when they went to see the video the image was destroyed. Now I am in the process of having to sue the hotel and go to court to obtain back my belongings. I have try to communicate with the hotel through telephone and Instagram but no one is returning my calls. On top of that while I was there they changed my room 4 times due to no electricity in the outlets in some room, leaking ceilings in others and a horrible smell in another. Dont waste your time and money here, especially if they cant be responsible for the robbery that occurred with there staff under there hotel. Worst experience in the world.
