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  1. #1
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    Default Finally! A Dominican company with concept of customer service!

    I'm talking about CPS in Sosua, the parcel forwarding company.

    They understand the idea that the majority of their customers are foreigners who still want to have the luxury of buying goods from the US and are prepared to spend the extra on shipping costs from Miami. However I'm pretty sure that their Dominican client base is increasing.

    I've been a customer for nearly a year now. I was made very welcome by the staff/owners Carlos and Elizabeth who are a husband and wife team. But ever since I've been with them it has been very noticeable how they are striving forward with this company and leaving the others like EPS and Encargopaq in their wake.

    Here are the benefits as I see them in comparison to their competition:

    They are open six days a week.
    They accept credit / debit cards (and they don't charge extra for it)
    They deliver to your house the same day the package arrives at the branch.
    You can pay your bill to the driver either by cash or by card as they now have a portable card machine.
    Their rates are just as competitive as their competitors.
    They will grant you a line of credit on your account. Deliver your goods and you pay later at your connivence either in person at the store or on their website.
    They have an online tracking facility and also an app for iPhone / Android.

    But for me, the icing on the cake was when I discovered that one of my packages had been opened and something was missing. I took a photo of the item showing the obvious missing piece and sent it by email to them with the original eBay listing link.

    Within a few minutes I received a reply by email, sincerely apologizing for my inconvenience and if I wish, I could purchase a replacement and send the invoice to them. They would either reimburse the cost of the item and ship it for free, or add the refunded amount to my account. No quibble.

    ON A SUNDAY!!!!!

    Now that's what I call customer service! Well done CPS Sosua!

  2. #2
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    We have been using them for the last 8 months and I have to agree 100%. They are so easy to work with

    Bob K

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  4. #3
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    I agree too. Elizabeth and Carlos at CPS are great. And of course - Emanuel, who worked for EncargoPAQ and now joined CPS recently. I am wishing good luck to them! They offer great service.

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  6. #4
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    That sounds great. Hopefully they can keep it up. If only we coukd find a reliable company like them in the PC area.

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  8. #5
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    Could yoou please post their website address please.

  9. #6
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  10. #7
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    Quote Originally Posted by melphis View Post
    That sounds great. Hopefully they can keep it up. If only we coukd find a reliable company like them in the PC area.
    I have seen a CPS office next to one of the bank buildings in Punta Cana village. Can't be sure of the name of the bank, but I think it's Progreso.

  11. #8
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    Quote Originally Posted by beeza View Post
    I have seen a CPS office next to one of the bank buildings in Punta Cana village. Can't be sure of the name of the bank, but I think it's Progreso.
    Yes, that's correct. The building is called Bella Nova, on Av. 1 de Noviembre.
    Tel.: (809) 788-8872

    Note however that the quality of service may vary as they are franchises.

    Moderator East Coast Forum

    www.DR1.com

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  13. #9
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    Quote Originally Posted by Bred View Post
    Havenīt used them, was just interested in this thread, but did look at their website, and also spending time analyzing the usability of websites, have to say that I like what I saw.

    The site is clearly structured, does not have flashing thingies everywhere (which is common here, whilst presenting useful information isnīt), and every page works (did not go though everything, but anyway). There are hardly grammar/other errors.

    If the business works just like their website (and apparently it does), no wonder they get positive reviews...

  14. #10
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    I use Encargopaq and have used Caripack in the past. Encargopaq has everything on your list (minus an app) too.

    I haven't used CPS but also have not had any issues with Encargopaq and am very pleased with their service. Caripack is less desirable in my opinion, but they are faster than Encargopaq.

    YMMV

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