I'm talking about CPS in Sosua, the parcel forwarding company.
They understand the idea that the majority of their customers are foreigners who still want to have the luxury of buying goods from the US and are prepared to spend the extra on shipping costs from Miami. However I'm pretty sure that their Dominican client base is increasing.
I've been a customer for nearly a year now. I was made very welcome by the staff/owners Carlos and Elizabeth who are a husband and wife team. But ever since I've been with them it has been very noticeable how they are striving forward with this company and leaving the others like EPS and Encargopaq in their wake.
Here are the benefits as I see them in comparison to their competition:
They are open six days a week.
They accept credit / debit cards (and they don't charge extra for it)
They deliver to your house the same day the package arrives at the branch.
You can pay your bill to the driver either by cash or by card as they now have a portable card machine.
Their rates are just as competitive as their competitors.
They will grant you a line of credit on your account. Deliver your goods and you pay later at your connivence either in person at the store or on their website.
They have an online tracking facility and also an app for iPhone / Android.
But for me, the icing on the cake was when I discovered that one of my packages had been opened and something was missing. I took a photo of the item showing the obvious missing piece and sent it by email to them with the original eBay listing link.
Within a few minutes I received a reply by email, sincerely apologizing for my inconvenience and if I wish, I could purchase a replacement and send the invoice to them. They would either reimburse the cost of the item and ship it for free, or add the refunded amount to my account. No quibble.
ON A SUNDAY!!!!!
Now that's what I call customer service! Well done CPS Sosua!
They understand the idea that the majority of their customers are foreigners who still want to have the luxury of buying goods from the US and are prepared to spend the extra on shipping costs from Miami. However I'm pretty sure that their Dominican client base is increasing.
I've been a customer for nearly a year now. I was made very welcome by the staff/owners Carlos and Elizabeth who are a husband and wife team. But ever since I've been with them it has been very noticeable how they are striving forward with this company and leaving the others like EPS and Encargopaq in their wake.
Here are the benefits as I see them in comparison to their competition:
They are open six days a week.
They accept credit / debit cards (and they don't charge extra for it)
They deliver to your house the same day the package arrives at the branch.
You can pay your bill to the driver either by cash or by card as they now have a portable card machine.
Their rates are just as competitive as their competitors.
They will grant you a line of credit on your account. Deliver your goods and you pay later at your connivence either in person at the store or on their website.
They have an online tracking facility and also an app for iPhone / Android.
But for me, the icing on the cake was when I discovered that one of my packages had been opened and something was missing. I took a photo of the item showing the obvious missing piece and sent it by email to them with the original eBay listing link.
Within a few minutes I received a reply by email, sincerely apologizing for my inconvenience and if I wish, I could purchase a replacement and send the invoice to them. They would either reimburse the cost of the item and ship it for free, or add the refunded amount to my account. No quibble.
ON A SUNDAY!!!!!
Now that's what I call customer service! Well done CPS Sosua!