packets lost on ping with claro

gray

Member
Apr 11, 2013
71
1
8
Hello friends

with regards to my internet

i am having some serious packets lost on an IT test about 10% on to 2 pings specifically

my work is telling me until it is fixed by my ISP they are suspending my work.


As you all know if i Call claro they will ask me if the " luz" are on and second they ask me if the lights are flashing on the modem. lol

Has anyone else run into this problem? what did they do to solve it?

oh by the way i have Claro fiber optic with 10mb down / 2mb up
 

Birdman

Active member
Jan 29, 2013
238
33
28
Where do you live? We are waiting for Claro to give us that package and we need VOIP quality as my wife works as customer service.
 
Feb 7, 2007
8,005
625
113
Who is pinging who?

Claro does not allow reverse pingback into its IP's from outside.

If you are pinging your work place, see if using a VPN might help, as that could create different routing for your packets. I have personal experience with that.
 

gray

Member
Apr 11, 2013
71
1
8
I am in La Romana

Rubio , i am pinging to china , and taiwan from my computer. I allow access from my work IT dept to enter my computer and they are pinging 4 sites
152.101.38.101
203.85.37.35
203.69.82.146
61.64.50.146
They are also doing a tracert.
Some of these are fine but others fail with 10% loss

I don,t think running a vpn will work as they will see that i am connected, what do you think?


Gray
 

gray

Member
Apr 11, 2013
71
1
8
Just did a tracert with a vpn connected and it reads that i am in france but when doing a ping test for 5 min to those sites it still says loss of packets 10%

I have been connected now to fiber optic for a month, for the first 2 weeks it was fine no problems because my work did the internet tests. I used pingplotter and it says its losing the packets in miami and in singapore. Any other ideas?


Gray
 
Feb 7, 2007
8,005
625
113
I am showing packet loss on the last two IP addresses, via Claro.
I connect from my dedicated server in the USA and there is no packet loss.
I would suggest VPN as that is basically the same as using a dedicated server in USA, becaus eyou runa different route to Chian from your VPN provider.

What is the problem with VPN? Of course people in China would see where you are connected from. If running a public VPN is not an option, you can get a VPS (virtual private server) or dedicated server in UAS and run your own private VPN.
 
Feb 7, 2007
8,005
625
113
You can see that depending on location, the routing is different (this is to the third IP in the list).
First traceroute is form Claro, second one is from my VPS in USA

1 1 ms 1 ms 1 ms 10.0.0.1
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 172.23.24.189
4 50 ms 38 ms 38 ms xe-5-0-1.GW1.MIA19.ALTER.NET [63.65.189.89]
5 * * * Request timed out.
6 109 ms 110 ms 106 ms 0.xe-8-1-2.GW12.PAO1.ALTER.NET [152.63.52.162]
7 * 152 ms 108 ms chtglobal-gw.customer.alter.net [152.179.112.182
]
8 257 ms 257 ms 253 ms r4002-s2.tp.hinet.net [211.72.108.118]
9 257 ms 257 ms 244 ms r4102-s2.tp.hinet.net [220.128.6.86]
10 243 ms 251 ms 238 ms TPDT-3012.hinet.net [220.128.11.150]
11 235 ms * 250 ms tpdt-3307.hinet.net [220.128.2.157]
12 252 ms 252 ms 252 ms 211-22-226-153.HINET-IP.hinet.net [211.22.226.15
3]
13 244 ms 251 ms 237 ms 203.69.80.37
14 255 ms 265 ms 241 ms 203.69.82.146




traceroute to 203.69.82.146 (203.69.82.146), 30 hops max, 60 byte packets
1 buf-vps3.chicagovps.net (75.127.1.20) 0.022 ms 0.009 ms 0.009 ms
2 10.8.43.113 (10.8.43.113) 1.014 ms 1.066 ms 1.046 ms
3 10.8.43.13 (10.8.43.13) 6.867 ms 0.132 ms 10.8.43.9 (10.8.43.9) 0.333 ms
4 10.8.40.221 (10.8.40.221) 0.219 ms 10.8.25.197 (10.8.25.197) 0.285 ms 0.313 ms
5 buf-b1-link.telia.net (62.115.59.97) 0.634 ms 0.623 ms 0.607 ms
6 nyk-bb2-link.telia.net (62.115.141.181) 10.149 ms 10.274 ms nyk-bb1-link.telia.net (80.91.246.37) 9.746 ms
7 sjo-b21-link.telia.net (213.155.130.129) 84.410 ms sjo-b21-link.telia.net (80.91.245.96) 84.065 ms 84.281 ms
8 chunghwa-ic-155505-sjo-b21.c.telia.net (62.115.8.158) 107.271 ms 106.955 ms 106.943 ms
9 r12-pa.us.hinet.net (202.39.83.46) 110.583 ms 110.979 ms r12-pa.us.hinet.net (202.39.83.78) 129.828 ms
10 r4002-s2.tp.hinet.net (211.72.108.118) 234.443 ms r4002-s2.tp.hinet.net (211.72.108.194) 245.238 ms 202-39-91-34.HINET-IP.hinet.net (202.39.91.34) 257.918 ms
11 r4102-s2.tp.hinet.net (220.128.30.254) 246.099 ms 246.088 ms r4102-s2.tp.hinet.net (220.128.6.82) 234.882 ms
12 tpdt-3011.hinet.net (220.128.7.66) 259.481 ms tpdt-3012.hinet.net (220.128.7.70) 241.189 ms tpdt-3011.hinet.net (220.128.7.66) 235.305 ms
13 tpdt-3307.hinet.net (220.128.2.85) 257.382 ms 243.030 ms 243.198 ms
14 211-22-226-153.HINET-IP.hinet.net (211.22.226.153) 260.101 ms 242.127 ms 246.233 ms
15 203.69.80.37 (203.69.80.37) 252.216 ms 203.69.80.33 (203.69.80.33) 233.173 ms 203.69.80.37 (203.69.80.37) 252.609 ms
16 * * *
 
Feb 7, 2007
8,005
625
113
And actually there is nothing Claro can do about it short of changing from Alter.net (Verizon USA) to somebody else, and they will not do that.

Because using Alter.net the routing has some issues on points 7 and 10, which is completely out of Claro's control. So even if you call them, they will not be able to do anything with it, the only option would be for them to claim with Alter.net (good luck with that unless there is a major outage which affects large number of customers) and even Alter.net would need to claim with hinet, because bottleneck 7 is between Alter.net and Hinet and bottleneck 11 is directly within Hinet. You can notice that the two routes above go through different routes within Hinet, and part of Hinet through which traffic is routed from Alter.net (and Claro) is having some issues, while other portion of Hinet with traffic routed from Telia (where my VPS provider routes) is not having bottlenecks.

7 * 152 ms 108 ms chtglobal-gw.customer.alter.net [152.179.112.182
11 235 ms * 250 ms tpdt-3307.hinet.net [220.128.2.157]
 

gray

Member
Apr 11, 2013
71
1
8
Thanks rubio thats helps alot. If i was to use a vpn what do you suggest? Or how do i geta dedicated server?


Gray
 
Feb 7, 2007
8,005
625
113
I think a good VPS would be sufficient, you would not need a dedicated server (50+$ monthly) this offer seems to be still active https://billing.chicagovps.net/cart.php?a=confproduct&i=0
it's form the same company I have, in general terms I would go for Buffalo or for New Jersey, even though if you will be using it for connections to China, Los Angeles or Dallas might be better. In any case you probably would not go wrong with Dallas or Atlanta, as it's in the middle of the country so good for connections west and east, Atlanta might actually be best.

You would then need somebody to help you out with installing and configuring OpenVPN, unless you are well versed with Linux.
 

katemorris991

Newbie
Jun 19, 2018
1
0
0
Did it work?

Thanks rubio thats helps alot. If i was to use a vpn what do you suggest? Or how do i geta dedicated server?


Gray

Hello Grey.
I am having a similar problem. Did something work for you?
Please, let me know.

Thanks.