Hi, so most of the call centers as you know are located in Santiago and Santo Domingo and employ dominican residents. However they only pay about 125 pesos per hour at the most plus some commission which for the most part is unreachable to obtain. This is fine for residents as they need to make a living and I understand that. What I have found however is that the quality of the call center agent is very low level and that expats are not willing to accept $2.50 usd per hour. My question is what would you the expat be willing to accept for a wage in us dollars if in fact you would agree to a telemarketing position either working from home or in an office? We are a startup and will pay a base salary plus commission for lead generation and appointment setting and will be compliant with DR labor law.
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What is an acceptable wage for expats wanting to work here in the DR?
Chicken and the egg -- if you'll be in compliance with DR labor department then a expat should not be allowed to make more than their DR counter-parts for the same job skills.
Exactly, thus we are willing to pay more for expats and the best Dominican agents. What would you accept for an hourly wage in dollars keeping in mind we will also be paying per appt or lead?
A realistic projection is $2000 usd a month
$1000 in base salary and another $1000 in bonus
If you managed a center then it was up to you to hire the right people and then make sure they had the training to do the job correctly. I broker to call centers and have also owned them. Yes, the good, responsible employees are far and few between but they surely exist.
On a recent call to the new offices of the largest call center in the country I commented to the owner that anyone would be hard pressed to say what country his center was located if they didn't already know. He has a nice cafeteria for his employees, a medical area to attend to basic illness problems and a day care which is almost free to the employees. He has a quality staff and employees.
eh... i remember when this canadian gal who opened "healthy" restaurant in sosua posted employment offer at low salary people her laughed at her yet she still got few interested expats willing to do the job. thus, the acceptable wage is a wage that will be accepted by the actual candidate. there are many expats who are on here low income, who need to supplement their pension, who are bored out of their heads and just want to do something.
That is a possibility but the OP is also looking for certain skills, talent and experience; all of this comes with a price. There are no doubts some expat's would accept it, but will it be plausible to accept the conditions....
Not far away I think minimum wage in the states is $7.25 an hour...Then there are certain tax advantages
I believe you could draw some attention selling the eggs not just for the hourly value but due to the tail in terms of housing, tax, bonuses and commissions. Perhaps flexing in the amount of hours required (expats need time to enjoy themselves, hence the reason they became expat's), a good PR campaign will do the trick.