Claro has refused to increase my internet speed without proving that I have income from the US!
Despite the fact that I have been a customer for over 25 years. And own a home.
What might be my options?
Is there a CableTV/Internet provider in that area?
what speed do you have now?
I had 10 Mbps until I left in May, whereupon I had the 'package' (Internet + phone) dropped to the lowest level.
Today I went to Claro to restore back to my original 10 Mbps speed.
I was told by a supervisor that I needed to prove financial viability before they would restore my speed!
did you, at any point, stopped paying, when you were not here? it is a strange situation...
A case of gringo discrimination I think. *We have had Claro, Sky and now Viva, and have never been asked for proof of income. *All three asked for a credit card for automatic billing, *and we said no. *Mr AE showed his cedula and that was that. *I find it odd, to say the least (but have no doubt that it's true).*