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  1. #1
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    Default Help needed with Claro data usage

    Help! I bought a Claro mobile hotspot with 5 GB’s of data. I use an IMac desktop computer and an IPhone. Within 24 hours all of my data was used up, I went back to the Claro store and he told me that I must be watching a lot of videos or playing games,I did neither. I am pretty certain that it is something going on in the background of my desktop because I purchased a 3GB plan for my phone and I haven’t used that data up in three weeks, I bought a second packet of 5GB’s of data for the hotspot becuse I had to send an important 7MG document via email and those 5GB’s lasted me three hours! I am looking for a computer place to bring my computer to or someone that makes housecalls that can sort this out for me,I live in Sosua,Or unless there is a resident DR1 computer genius that can pinpoint my problem from afar,lol. Thank you in advance.

  2. #2
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    Make sure you turn off the network connection when not actually using the internet.

    Sorry don't know Mac specific settings but go through them:

    1) If possible identify your connection as being metered
    2) Turn off auto updating
    3) Do not allow applications to run in the background
    3) Turn off data use when your computer is sleeping
    4) Exit out of any unnecessary applications that are running
    5) Find the app that tells you what programs are connecting to the internet and how much data they send/receive

    You don't need a computer tech, you need to understand how your computer works and take control of it rather than it controlling you.

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  4. #3
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    Quote Originally Posted by Cdn_Gringo View Post
    Make sure you turn off the network connection when not actually using the internet.

    Sorry don't know Mac specific settings but go through them:

    1) If possible identify your connection as being metered
    2) Turn off auto updating
    3) Do not allow applications to run in the background
    3) Turn off data use when your computer is sleeping
    4) Exit out of any unnecessary applications that are running
    5) Find the app that tells you what programs are connecting to the internet and how much data they send/receive

    You don't need a computer tech, you need to understand how your computer works and take control of it rather than it controlling you.

    Totally agree, you must have some programs running in background that is sucking all your data, also go to setting on your phone and make sure. Is not running apps in background too.

  5. #4
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    Okay, question......  several posts have said that you can buy Claro unlimited data for a set number of days/ week.  Is that only for phones?  

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  6. #5
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    Quote Originally Posted by AlterEgo View Post
    Okay, question......  several posts have said that you can buy Claro unlimited data for a set number of days/ week.  Is that only for phones?  
    Please note internet speed drops after 1, 3, or 5 GB usage depending on which package you buy.

    Esta Navidad puedes comprar los Nuevos Paquetes de Internet Ilimitados de 1, 3 y 5 días en tu Claro Prepago para navegar con libertad y de acuerdo a tu presupuesto.

    Compra el Paquete de Internet Ilimitado Prepago que necesitas desde Mi Claro o marcando *112# desde tu móvil.

    Precio Paquete de Internet
    RD$50 1 día Ilimitado
    RD$95 3 días Ilimitados
    RD$140 5 días Ilimitados

    Algunas Consideraciones
    •Precios incluyen impuestos.
    •Oferta disponible del 20 de octubre de 2017 al 10 de enero 2018 para clientes móviles Prepago.
    •Compra y consulta disponible a través de Mi Claro (App y web) o marcando *112# desde tu móvil.
    •Puedes comprar los Paquetes de Internet Ilimitados si tienes un móvil Prepago, Control o Flota.
    •Los paquetes de Internet Ilimitados tienen la siguiente capacidad: 1 día=1GB, 3 días=3GB y 5 días=5GB, luego de alcanzar dicha capacidad podrás seguir navegando a una velocidad de 256 Kbps hasta completar el período de vigencia de tu paquete de Internet (1, 3 o 5 días).

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  8. #6
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    Quote Originally Posted by AlterEgo View Post
    Okay, question......  several posts have said that you can buy Claro unlimited data for a set number of days/ week.  Is that only for phones?  


    As the last poster said the internet slows down after what you actually pay for. And when it does you will not be a happy camper. Not a good plan in my opinion.

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  10. #7
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    Those "unlimited" data packs are capped at very slow speeds and do not give you the full 4g lte speeds. Also, just some advice, although I use claro, they sure like to "borrow" your data or whatever balance you currently have on your account and trust me you're not getting anything back from them. They will not give you even 1 peso in credit. They're the best speeds, but the worst customer service I have ever experienced in my life. I personally use tricom home internet and claro for mobile (Orange doesnt give me 4g on my phone due to incompatible bands) so I'm stuck with claro. Good example yesterday, I bought a 500mb paquetico a couple days ago, used mainly my house wifi for those days. Checked my balance yesterday and said I used 300mb? And on top of that I haven't used any minutes at all and they took about 30 pesos out of my balance. Also, I make sure I have nothing running in background and updates are wifi only. A friend and previous claro rep told me if you don't use your balance frequently, claro takes out of your balance. I don't know how true this is, but from what I've seen it could be.

  11. #8
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    Quote Originally Posted by suarezj519 View Post
    Those "unlimited" data packs are capped at very slow speeds and do not give you the full 4g lte speeds. Also, just some advice, although I use claro, they sure like to "borrow" your data or whatever balance you currently have on your account and trust me you're not getting anything back from them. They will not give you even 1 peso in credit. They're the best speeds, but the worst customer service I have ever experienced in my life. I personally use tricom home internet and claro for mobile (Orange doesnt give me 4g on my phone due to incompatible bands) so I'm stuck with claro. Good example yesterday, I bought a 500mb paquetico a couple days ago, used mainly my house wifi for those days. Checked my balance yesterday and said I used 300mb? And on top of that I haven't used any minutes at all and they took about 30 pesos out of my balance. Also, I make sure I have nothing running in background and updates are wifi only. A friend and previous claro rep told me if you don't use your balance frequently, claro takes out of your balance. I don't know how true this is, but from what I've seen it could be.
    While indeed true that the unlimited data packs will not provide you with 4G service, they are more than adequate for basic web surfing, some forms of social media, and communication needs along the lines of messaging and voice calls. I myself, only utilize the unlimited data packs when my travels take me to locales where WiFi may not be readily available or sporadic at best. Again, only basic communication needs (WhatsApp, UBER, during power outages, etc), not more enhanced features such as viewing videos, downloading music, or playing game applications. For features such as this, it is best to wait for a WiFi connection, if possible.
    As far as "losing" some of your credited data within the cover of darkness, have you checked your settings? For my phone it is necessary to go into 'Settings', followed by 'Data', followed by 'Mobile Usage'. You want to make sure that the 'Mobile Usage' box is only checkmarked when you are indeed utilizing your data pack. If you enter a WiFi network, disable the Mobile Usage checkmark. If not, you will lose your data credits regardless if you are utilizing a WiFi network or not.

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  13. #9
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    Claro is only good for post paid plans. For that they are excellent. They rollover minutes not used to the next month and data also. Very fast all over the DR and in free roaming in the US and Latin America.

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  15. #10
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    Quote Originally Posted by bigbird View Post
    Please note internet speed drops after 1, 3, or 5 GB usage depending on which package you buy.

    Esta Navidad puedes comprar los Nuevos Paquetes de Internet Ilimitados de 1, 3 y 5 días en tu Claro Prepago para navegar con libertad y de acuerdo a tu presupuesto.

    Compra el Paquete de Internet Ilimitado Prepago que necesitas desde Mi Claro o marcando *112# desde tu móvil.

    Precio Paquete de Internet
    RD$50 1 día Ilimitado
    RD$95 3 días Ilimitados
    RD$140 5 días Ilimitados

    Algunas Consideraciones
    •Precios incluyen impuestos.
    •Oferta disponible del 20 de octubre de 2017 al 10 de enero 2018 para clientes móviles Prepago.
    •Compra y consulta disponible a través de Mi Claro (App y web) o marcando *112# desde tu móvil.
    •Puedes comprar los Paquetes de Internet Ilimitados si tienes un móvil Prepago, Control o Flota.
    •Los paquetes de Internet Ilimitados tienen la siguiente capacidad: 1 día=1GB, 3 días=3GB y 5 días=5GB, luego de alcanzar dicha capacidad podrás seguir navegando a una velocidad de 256 Kbps hasta completar el período de vigencia de tu paquete de Internet (1, 3 o 5 días).
    Also referring to what AE asks above, I belive this is only valid for mobile phone contracts, not for the wifi box.

    I have Claro Internet Movil Control with 10 GB monthly allowance, and these options above are not available for me.

    The unlimited connection after the cap, at least with Claro Control, is not valid, but with Orange we have that in mobile internet (wifi box) and mobile phone contracts. So with Claro, once the data cap is reached, the connection is cut off completely, with Orange no.

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