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  1. #1
    Join Date
    Jan 2002
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    Default X-Files from Rob and Wud

    The following are true stories, not even the names have been changes to protect the idiots.

    Tech Support Horror Stories

    Horror stories about stupid users calling tech support abound. Here
    are a few that came in my e-mail from our local computer tech person.

    Tech Support: "OK Bob, let's press
    the control and escape keys at the
    same time. That brings up a task
    list in the middle of the screen.
    Now type the letter 'P' to bring
    up the Program Manager."

    Customer: "I don't have a 'P'."
    Tech Support: "On your
    keyboard, Bob."

    Customer: "What do you mean?"

    Tech Support: "'P' on your
    keyboard, Bob."

    Customer: "I'm not going to do that!"

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    Overheard in a computer shop:

    Customer: "I'd like a mouse mat, please."

    Salesperson: "Certainly sir, we've got a large

    Customer: "But will they be compatible with my

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    Tech Support: "All double-click .
    on the File Manager icon."

    Customer: "That's why I hate this Windows-
    because of the icons. I'm a Protestant,
    and I don't believe in icons."
    Tech Support: "Well, that's just an
    industry term sir. I don't Believe it
    was meant to-"

    Customer: "I don't care about any 'Industry Terms'. I don't believe
    in icons."

    Tech Support: "Well...why don't you click on the 'little picture' of
    a filing cabinet... are 'little pictures' OK?"

    Customer: [click]

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    Customer: "My computer crashed!"

    Tech Support: "It crashed?"

    Customer: "Yeah, it won't let me play
    my game."

    Tech Support: "All right, hit Control-
    Alt-Delete to reboot."

    Customer: "No, it didn't crash... it crashed!"

    Tech Support: "Huh?"

    Customer: "I crashed my game. That's what I said before. I crashed
    my spaceship and now it doesn't work."

    Tech Support: "Click on 'File,' then 'New Game.'"

    Customer: [pause] "Wow! How'd you learn how to do that?"

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    I had been doing Tech Support for Hewlett-Packard's DeskJet division
    for about a month when I had a customer call with a problem I just
    couldn't solve. She could not print yellow. All the other colors
    would print fine, which truly baffled me because the only true colors
    are cyan, magenta, and yellow. For instance, green is a combination
    of cyan and yellow, but green printed fine. Every color of the
    rainbow printed fine except for yellow.

    I had the customer change ink cartridges. I had the customer delete
    and reinstall the drivers. Nothing worked. I asked my coworkers for
    help; they offered no new ideas. After over two hours of trouble
    shooting, I was about to tell the customer to send the printer in to
    us for repair when she asked quietly, "Should I try printing on a
    piece of white paper instead of this yellow paper?"

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    And another user was all confused about why
    the cursor always moved in the opposite
    direction from the movement of the mouse.
    She also complained that the buttons were
    difficult to depress. She was very
    embarrassed when we asked her to rotate the
    mouse so the tail pointed away from her.

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
    An unfailingly polite lady called to ask for
    help with a Windows installation that had
    gone terribly wrong. Customer: "I brought
    my Windows disks from work to install them
    on my home computer." .

    Training stresses that we are "not the
    Software Police," so I let the little act
    of piracy slide.

    Tech Support: "Umm-hmm. What happened?"

    Customer: "As I put each disk in it turns
    out they weren't initialized."

    Tech Support: "Do you remember the message exactly, ma'am?"

    Customer: (proudly) "I wrote it down. 'This is not a Macintosh disk.
    Would you like to initialize it?'"

    Tech Support: "Er, what happened next?"

    Customer: "After they were initialized, all the disks appeared to be
    blank. And now I brought them back to work, and I can't
    read them in the A: drive; the PC wants to format them.
    And this is our only set of Windows disks for the whole
    office. Did I do something wrong?"

    I'll be back!


  2. #2
    Join Date
    Jan 2002
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    Default How

    did I ever get involved in this one HB, I really need tech support for my ole computer it worked fine yesterday for my son to take back to school, did critcal updates from Microsoft, and now it doesnt work, and that pr_ck Bill Gates offers no support, his file must have been corrupt. So now it is reformat and reload all software.
    A techie I do not profess to be but I can get them running.

  3. #3
    Join Date
    Jan 2002
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    Default Because you know so much more than I do!!

    And you were the one to teach me how to post pictures!!


  4. #4
    On Vacation!
    Join Date
    Mar 2002
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    Default Thanks for reminding me HB........

    I have a question for you 'Wud".......if I have a graphic on my harddrive how do I insert it into the message board ?
    I figured out how to put in in am email (duh!) but the board has me beat.......can it be done?

  5. #5
    Join Date
    Jan 2002
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    Default graphics

    you must have the graphics posted on an internet site the same as a picture, follow same instructions as you would for posting a picture.

  6. #6
    Join Date
    Jan 2002
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    Default A try

    Just to see if it will work, for other smilies and YES it does
    Monkey see Monkey do!

  7. #7
    Join Date
    Jan 2002
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    Default Rob has made things interesting

    Kudo's to Rob for his upgrades, cant wait for the chatroom to come online, hope it is voice enabled but that might be asking for too much.
    I am also glas to see Rob closing out spam threads. GREAT
    Last edited by Hlywud; 05-16-2002 at 07:20 PM.


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