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  1. #1
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    Angry Diesel & Gasoline: Now What?

    Here we go again?

    Alba was in Sosua today buying groceries and I had asked her and Cristian to bring back a 6 gallon container of diesel for the big generator. We haven't got the 1000 gallon storage tank completed yet so we've just been filling up the built in tank to keep running during outages that are now back up to 6-8 hours a day here. She ended up buying some from someone's jeepeta.

    All of the service stations in Sosua refused her.

    One of these mush heads running one of the stations said he had diesel, but he was saving it for the 'cars'. Say what? Someone please explain to me what difference it makes whether he pumps it into a car or into a red plastic container? Dominican 'businessmen'. I swear!

    Anyway, anyone know what's up? The huelga? Government debt again? What? I sent a PM to my friend Greg at Coastal to find out.

    Tom (aka XR)

    P.S.
    I swear if the outages continue, and they won't sell me RD$500 of diesel to keep the generators running here after spending US$7K on the project and being in the middle of my biggest programming project in five years, XR is going to go Postal! I'll leave a message explaining why and then take out as many of the idiot bastards as I can before they get me. :: smile :: I am kidding. Maybe.

  2. #2
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    Default

    XR, I have run into exactly the same thing in the past in the East. It's them seeing those red plastic six gallon containers. They see red. We know they assume the containers will be in the forefront of us foreign red hordes intending to light-up every discarded tire in the country to show our support of the huelgas.

    What we need to do is show up at the pumps in a Daihatsu with a 55 gallon drum in back that needs filling, then we get serviced. You figure it out.

    Regards, PJT

  3. #3
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    What Dominican planning for a huelga ever shows up with a USDA approved red plastic container. Don't they usually just prefer old used 2-liter Coca-Cola bottles?

    Cristian buys diesel at Coastal for me all the time. And they ought to know my wife. Well, I'll go down tomorrow and see if they will sell it to the white guy. Otherwise it'll have to be the 55 gallon drum.

    Tom (aka XR)

  4. #4
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    Exclamation The reason we are not selling fuel in containers.

    The situation is that currently there is a shortage of fuel in the country and we are being forced to adhere to the same quotas as the stations who receive from the refinery. Therefore, we have had numerous incidents of people filling drums with fuel to hoard or resell at higher prices and thus depriving the general public of normal vehicular sales of fuel. So I started with a ban on filling large drums or barrels, then people complained that if i filled a five gallon, why didn't I fill a 20 gallon, thirty gallon, etc. One fellow even went so far as to send a attorney to threaten me because I would not fill 6 55 gallon drums for him (he wanted to resell at higher prices in Rio San Juan). Anyway, so to put an end to this nonsense, I have banned all sales of any fuel in any container until the fuel supply stabilizes. This evaluated by me, Junior or my wife on a case by case basis. While other stations are limiting sales to RD 200.00 per sale or increasing the price (illegal by the way), we continue to sell all the fuel that any customer wants at the normal price in their vechicle until we run out of fuel. I apologize for this inconvenience but as usual a few nuts spoil it for everyone. I am trying to be fair to everyone during this difficult time and if anyone has a better idea in how to deal with this problem I am open to suggestions.


    Gregory
    Coastal Sos˙a-Cabarete
    571-2422
    571-2421
    [email protected]

  5. #5
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    Hi Greg down at coastal - I think you are dealing with this in an excellent manner. This is why all of us around there, support you and as I've said before, I've coasted down the hill on fumes but refuse to fill anywhere excepting at Coastal.

    It would be great for all of us on the board if you can take a little time and keep us informed on any 'inside information' that you receive during this crazy time.

    We live in a crazy place.

  6. #6
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    My new apartment has a 24hr generator which switches on automatically as soon as the power goes out. It is maintained by the building, they fill it, change the oil and everything else.

    Additionally I have my inverter, AND the ability to connect my generator to run my apartment if their generator has problems.

    This setup is very nice, and highly recommended. :-)

  7. #7
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    Default Coastal

    You know XR and Alba, and know that the 5 gallon container is for his planta, he doesnt drive a diesel car or truck, he fills with you all the time, as does Cristian.
    He may be outspoken at times but will not be participating in the upcoming "Huelga", he is smarter than that.
    Perhaps the Texaco might be the next solution.

    Customer Service goes a long ways in any country, especially those who come to you all the time.

  8. #8
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    Thank you Greg for the info and I also would appreciate if you can keep us up to date with further info during the next days.

    I also fill up my car only at Coastal, the service is outstanding, staff is extreamly friendly, and I never had anything to complain about the quality of the gasolin (not like e.g. at Texaco, where grumpy employees fill up you tank with 'dirty' gas, which my car notices right away.)

    I'm sure everybody understands the difficult crazy times of gas shortages is not Greg's fault and he is dealing with it as good as he can.
    Of course for those with diesel/gas generators it's a pain, and maybe there is a way that Coastal can make an exception and give or even deliver diesel to longtime clients?

    I'm glad we invested into solar power instead gas generator as a power backup which runs most of my house even on rainy days, so at least at home we are ok.
    And, if we really can't get gas to fill up the car in the next days, there are still horses and bicycles to get around - might be even funny!

    I'm just trying to make the best out of it, freaking out, complaining and beeing negativ won't help anybody to get through this - if it's really getting that bad, which I still daubt, but who knows. Life in our paradise here has been allways an adventure.

    quaqualita

  9. #9
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    Default I have about 12 6 gallon containers that I fill with "Gasoil"

    Then I fill my 55 gallon drum,then I fill all the Cans! This gives me over 100 gallons on hand.I have another 55 gallon drum for "Emergencies" which I have yet to fill!Over the years,I always go to the same Texaco station near my hous.I always have the samr guy fill my tanks,and then my car.I always give him 10 to 20 pesos,to make the bill come out "Even"! I can always get gas,and Gasoil!Just like in the "States" it pays to use the same gas station.ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc

  10. #10
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    Jul 2003
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    Arrow Hlywud,

    Hlywud, either you misunderstood my post or I explained my current operation poorly. There are no limits (if available) on fuel purchases for vehicles. The sale of fuel in containers must be approved by my wife, Junior or myself. We always approve sales in containers for normal use. Abnormal use, such as the fellow this morning who wanted two 30 gallon containers filled for his "lawnmower", are not approved. The decision on what is approved or not is certainly subjective, but is a much easier call than you may imagine. The "management approval" is in place to remove the decision of whether or not to sale from the gas pump attendants as they may make their decisions based upon personal reasons (ignore guidelines to sale to family, friends, etc) or intimidation by customers (yes, this has happened). If anyone is refused the sale in containers, ask for one of us and we will instruct them to fill it. This is a very difficult time for everyone, and especially for us, as we strive to satisfy our customers under these unfortunate circumstances.

    On a personal note, customer service is a keystone to our business and we strenuously coach our employees on how to treat our customers as I always remind them that they are the people who pay the salaries. We, as the management ( myself, my wife and Junior) usually spend 12 to 16 hours a day, 7 days a week, running this business. This is evidenced by our level of customer service, cleanliness and efficiency. Many customers have commented that it is obvious that the owners run the business for this reason. I take great pride in this and I challenge anyone to find another gas station ( especially Texaco) or supermarket that even approaches our level of customer service.

    Sales of fuel in containers during a heulga is a different situation. This is prohibited by the military and the police and is not a decision of ours. If you notice, during a huelga the gas station is manned 24 hours by soldiers from the military. They are not there by my request, they are sent there by the government to prevent violence against the gas station and to insure that no gasoline is sold in containers. If an attempt to sell fuel in a container is made, they will close the station at the very least. They are very serious about this; it is out of my control.

    Finally, yes I do know Tom and I would have most certainly sold him the fuel had I known but I was unaware of the situation. Please ask the gas station attendant to get approval if they will not fill your container.

    I want to thank all of our customers for your support and understanding and apologize again for any inconvenience. Lets hope that things will soon be back to normal.

    Gregory
    Coastal Sos˙a-Cabarete
    (809) 571-2422
    (809) 571-2421
    [email protected]

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