buyer beware
I had a very difficult experience travelling USAirways last week. Lost luggage, overbooked flights (they actually came onto the plane begging for volunteers). The overbooked flights were ridiculous. The luggage issue was ridiculous.
In spite of the crazy overbooking and lost luggage, I will say this: USAirways employees are very cheerful and helpful in light of dire circumstances. On my way down to Valencia I got stuck in Miami for a few hours, sans luggage, and the lady at the desk at 2 am gave me her cellphone to make some arrangements. I found this gesture to be very kind. With lines and lines of irate customers the people at the desks were patient and understanding.