Verizon and Centennial have many issues with sending virusses and spam.
That mixed with the technical (in)competence of the (not so) english speaking tecnician, mixed with "who are you we know it better, pay your bill and don't bother us", mixed with frases as "if the virus bothers you install a virusscanner, we dont have problems with it" will make a tecnical solid and clientfriendly company :tired:
Their mailservers are blocked regularry by organisations as spamcop.net spews and many more.
We had a collision a few month ago (again) with Centennial and a client of us with a G3 internetcard
It was working for a week and after that DEAD
some frases of the conversation:
C>Your username and password are not correctly filled in
D>Sorry, everything according to your papers, but we found that your server are infected by a virus
C>we dont have virusses, you need to install a different version of windows
(client had XP and was changed to 2003 a month before this)
D>are you nuts? you have a virus and there as well your mailserver is blocked
---lots of BS on the phone ---
C>client has to come to the capital, we will fix it here in 30 minutes
D> grumble grumble ok than .... what else will be our future...
In the capital -- no technician -- out for lunch
Finally -- and the long waiting begins -- almost 19:00 there comes the laptop (30 minutes ??? from 14:00-19:00= 5 hours),
C>Sorry sir we need to keep the computer here, we need to install an windowsupgrade and we can do that tomorrowmorning, and your laptop will be ready at noon.
D>SH&^& FU#%$ ok ok stay calm
The client was running from and back to the Centennial office (La vega -> Santo Domingo) for THREE days, and finally he got his laptop, working slooooooooooowwwwww sloooooooooower, and stopped.
We checked the system, MORE THAN 540 VIRUSSES FROM MORE THAN 20 DIFFERENT KINDS !!!!!! and than ADD-AWARE found another 2000 backdoors/trojand/advertisements.
It took us a few hours to cleanup his pc again and we had finally internet.
A few weeks later the client had again problems with his email, and correct , centennial was on the blacklist again, i send the report to them, no answer, send it another 2 times, no answer, finally i called them and the answer was "sorry we don't read those emails because they are in english" - STUPID TECHNICIAN !!! -
I am happy that our internet connection is not through cable or telephoneline ..... Only bad weather conditions can interrupt my connection and not the arogance and unwillingsness of some telephonecompanies here.
This was centennial , but we have some stories from the Verizon front as well.
My friend in La romana i use to call with nr 246-1234
One day when he wanted to pay his Verizon bill, the prolems started
"Sorry sir you give me the wrong number, your number is 246-4321"
WE were a bit confused and look at another bill, this one had the right number, another bill the wrong number.
So we called his house (in front of the girl so she could see it) with 246-1234, and his girlfriends picks up the phone
Than we called the other number , no connection at all
Still she did not belive us, and she even tried both numbers for herself. S(h)ame result
V>"Our computers don't make mistakes, i will send a technician"
D>No don't, that number i have for 6 months and it works ... please don't change anything
Next day his DSL went down - calling Verizon - number is incorrect - but they will resolve it - in the afternoon DSL come back online, number? 246-1234
Next month bill 246-4321 , codetel office "That is not possible"
I need to stop here alse my article will end upin the clows-bin (but there is more)