The Concept of "Customer Service","Goodwill","Repeat Customers"
Just never caught on here in the DR!!!!!!!!
A Dominican would rather "screw" you for a "peso" today,than have you come back 100 times and make 5 pesos on each of your visits!They REALLY just don't get it!!!!!!
I can give you a hundred examples of Dominican business owners who drove away very good repeat customers,rather than refund a few hundred pesos they had over charged.Or a restaurant owner who refused to take a "returned" item off the final bill.My friend aasked the waiter if he could et a "half" order of spagetti,"Sure" he was told! They billed him the entire amount.When he asked why,they said you only wanted "Half",we gave you "Half" what's your problem??They really are "THICK HEADED"!!!
Sometimes the cashier is just too stupid to ring up your order correctly.She/he is more likely to be stealing from the store's owner than from you.
I drive them crazy at the supermarket checkout.I know what items are "On Special",or "2 for 1",etc.And even in the "Circular" if the place has one!The computer usually doesn't have the "Special" prices entered,and Dominicans NEVER watch the register as it displays the price and the item(Way beyond their brain to grasp something that abstract! Show them a MAP sometime if you want a good laugh!)Everytime the computer tries to "screw" me I make them stop,call the supervisor,and correct the price.The other day "National" had yogurt drinks,strawberry,grape,and vanilla flavors,at "Tres por Dos","3 for 2.I took 2 strawberry(because that was all they had of that flavor)and 1 vanilla.When I went to check out,all 3 items came out at their regular price,no "3for2!I made them stop,call the supervisor,and correct the mistake."No", said the supervisor,"they are "3for2",ONLY if you buy all 3 of the same flavor!!!!".....I said" "PoooooooooorFavoooooor",that may be the most stupid answer I have heard yet about why you can't make a sale.The only "Better" one was when I got to the checkout with a blue trash basket,just like in their circular ,which I had in my possesion,and was told it was the ones in the circular that were on sale,"See,they are green!"
Then they always "Round Down" when it is time to give you your change.Your change could be 155.88 pesos,but they like to only give you 155!
Thank God for the women,makes you forget about the "Screwing" you get in the stores and restaurants!
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