Here's my story ...
I saved long and hard to buy a generator. We're not talking Chinese here - a monster 25K Perkins diesel. Big enough to run a small town. I bought it in Ochoa. I sat with the "engineer" and went through all my requirements - witnessed by my brother. The conversation went a little like this:
"So, what EXACTLY do I get for my $10000 USD?"
The "engineer" told me that the price included "everything" I probed further:
Delivery? - Yes
Installation? - Yes
Warranty? - Of course
All new parts? - Sir, please - of course!
At the day of my choosing? - Yes
On this basis the deal was struck for delivery on the last Tuesday in February. I bought it on the third of February. They charged my credit card immediately.
You know what happened next don't you?
It never came
I called them.
They asked:
Who is going to install it for you?
I said:
You are.
They said:
No.
When they finally delivered it, several days late, they left it in the doorway of the planta house so nobody could get in or out. Prior to delivery I got them to fax me a note stating that I had paid for it to be delivered to the place where it was going to be put into operation. Apparently the doorway was good enough and I had to pay someone else to crane it into it's final position. I had to pay an engineer to install it and then he pointed out that the transfer switch box was not new. When their other "engineer" came to inspect it for its warranty and start it up for the first time, it turns out that the transfer switch is actually not only used but faulty. They took it away and left me without electricity in my house while they are having it "serviced".
So, to recap, I bought a 10000 dollar generator that came with used, scratched, parts that were faulty. I was promised everything and have a witness to that and actually got nothing. They left me without electricity for three days.
So, next time you consider buying anything at all from Ochoa, perhaps you would like to remember my plight and that of my wife and baby duaghter and choose to go shopping somewhere else, where the salesmen actually tell the truth and they sell proper, clean, new, working things rather than beat-up used stuff that doesn't even work.
- Of course - if Ochoa were to comment, or refund me my expenses (which actually run to more than 1000 dollars) then perhaps I would change my opinion of them but when one of their staff tells my secretary to "go away and never phone me again - you'll get nothing out of us" you tend to get a little miffed and personally I concluded that they weren't worth dealing with.
Ho Hum lesson learnt - It doesn't matter how big or how important, if you haven't got it in writing it aint worth diddly. I must say though that when you are spending that sort of money for an enormous planta it's quite obvious that you are going to ask a couple of questions. - It's not as if I was going to pop it in my CRV and drive it home! Imagine buying a new car - would you ask the salesman if the price included the wheels? And would you not be a bit pis$ed off if when you went to collect it there was a scratch all the way down one side of it? "Don't worry sir, all our cars come with one of those"!!!!
I saved long and hard to buy a generator. We're not talking Chinese here - a monster 25K Perkins diesel. Big enough to run a small town. I bought it in Ochoa. I sat with the "engineer" and went through all my requirements - witnessed by my brother. The conversation went a little like this:
"So, what EXACTLY do I get for my $10000 USD?"
The "engineer" told me that the price included "everything" I probed further:
Delivery? - Yes
Installation? - Yes
Warranty? - Of course
All new parts? - Sir, please - of course!
At the day of my choosing? - Yes
On this basis the deal was struck for delivery on the last Tuesday in February. I bought it on the third of February. They charged my credit card immediately.
You know what happened next don't you?
It never came
I called them.
They asked:
Who is going to install it for you?
I said:
You are.
They said:
No.
When they finally delivered it, several days late, they left it in the doorway of the planta house so nobody could get in or out. Prior to delivery I got them to fax me a note stating that I had paid for it to be delivered to the place where it was going to be put into operation. Apparently the doorway was good enough and I had to pay someone else to crane it into it's final position. I had to pay an engineer to install it and then he pointed out that the transfer switch box was not new. When their other "engineer" came to inspect it for its warranty and start it up for the first time, it turns out that the transfer switch is actually not only used but faulty. They took it away and left me without electricity in my house while they are having it "serviced".
So, to recap, I bought a 10000 dollar generator that came with used, scratched, parts that were faulty. I was promised everything and have a witness to that and actually got nothing. They left me without electricity for three days.
So, next time you consider buying anything at all from Ochoa, perhaps you would like to remember my plight and that of my wife and baby duaghter and choose to go shopping somewhere else, where the salesmen actually tell the truth and they sell proper, clean, new, working things rather than beat-up used stuff that doesn't even work.
- Of course - if Ochoa were to comment, or refund me my expenses (which actually run to more than 1000 dollars) then perhaps I would change my opinion of them but when one of their staff tells my secretary to "go away and never phone me again - you'll get nothing out of us" you tend to get a little miffed and personally I concluded that they weren't worth dealing with.
Ho Hum lesson learnt - It doesn't matter how big or how important, if you haven't got it in writing it aint worth diddly. I must say though that when you are spending that sort of money for an enormous planta it's quite obvious that you are going to ask a couple of questions. - It's not as if I was going to pop it in my CRV and drive it home! Imagine buying a new car - would you ask the salesman if the price included the wheels? And would you not be a bit pis$ed off if when you went to collect it there was a scratch all the way down one side of it? "Don't worry sir, all our cars come with one of those"!!!!