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  1. #1
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    Default Bills from Edenorte

    I am having a battle with Edenorte who recently gave me three bills one for 14,000 pesos one for 6,700 pesos and one for 7.600 pesos.

    I had two power surges in March within 3 weeks of each other this is the 14,000 pesos bill the other two are for April & May. One does not even have a reading. Previous bills are around 2,000 pesos per month.

    I took photographs of the damage the power surge did in my house in March went to the Sosua office first... they did'nt think anything of this - so, I went to POP gave them copies of the photographs of the damage... burnt out inversor, television, phones, computer, modem, music centre and they made a report. Nothing else was done. Now they are saying that the 14,000 pesos bill has nothing to do with the power surges I had in March.

    Can anyone suggest what I should do... is there a complaints office and has anyone managed to get anything sorted out with Edenorte?

    Thanks for any help or advice.

  2. #2
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    We used to have a lot of information on how to deal with Edenorte on the forum Chester. Perhaps you should do a search and look at some of the old posts. My sense is things are a little better, but once you get into a shouting match with Edenorte, you're always the loser. Do a search on Edenorte and check out the old posts.

    From what I remember, and what we do religiously, is to pay on the spot, and to keep a record of average consumption. If your consumption jumps up all of a sudden, you have a reason for a complaint ... (that is if you have not done anything to cause it). If Edenorte is around 'fixing' things, one of us makes a habit of going outside and taking a photo of the meters, where the technicians can see us doing it.

    Check if the neigbors are tapped into your electricity. When Edenorte is on, stand outside, have someone turn of your main breaker to the electricity and check if another house/apartment nearby goes dark at the same time. People have managed to sort things with Edenorte, but mostly it is pay first, shout a lot, keep paying at your normal rate, and then get a refund eventually.

    We keep every Edenorte bill, and every receipt. The Edenorte file in our office is almost more important than the customer files. The only way you can overwhelm them, is with the 'weight of historical evidence'.

    Our current Edenorte story - Last Friday, our Cable company came around to install a new cable. The found the Edenorte wires in their way, and promptly cut them - with the feed to our house and office. When the batteries started getting to empty and the inverters started beeping, we realised something was wrong and after checking, called Edenorte on Friday evening. They said Saturday. Saturday at around 11 we called again. They said Monday. Monday at 8pm we called again. They said Thursday after the elections, after which my husband became really nasty and in his best Spanish let fly a few diablo ..... whatevers and simply shouted. The Edenorte technicians came in 10 minutes. There is a very funny post on the board, about 3 or more years ago by Ken, where he tells how he deals with Edenorte. Btw, they are not interested in what they blow up .... I've stood there with fans and equipment in the office ... and even if someone is really interested, they will not even say sorry....

  3. #3
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    Quote Originally Posted by Chris
    We used to have a lot of information on how to deal with Edenorte on the forum Chester. Perhaps you should do a search and look at some of the old posts. My sense is things are a little better, but once you get into a shouting match with Edenorte, you're always the loser. Do a search on Edenorte and check out the old posts.

    From what I remember, and what we do religiously, is to pay on the spot, and to keep a record of average consumption. If your consumption jumps up all of a sudden, you have a reason for a complaint ... (that is if you have not done anything to cause it). If Edenorte is around 'fixing' things, one of us makes a habit of going outside and taking a photo of the meters, where the technicians can see us doing it.

    Check if the neigbors are tapped into your electricity. When Edenorte is on, stand outside, have someone turn of your main breaker to the electricity and check if another house/apartment nearby goes dark at the same time. People have managed to sort things with Edenorte, but mostly it is pay first, shout a lot, keep paying at your normal rate, and then get a refund eventually.

    We keep every Edenorte bill, and every receipt. The Edenorte file in our office is almost more important than the customer files. The only way you can overwhelm them, is with the 'weight of historical evidence'.

    Our current Edenorte story - Last Friday, our Cable company came around to install a new cable. The found the Edenorte wires in their way, and promptly cut them - with the feed to our house and office. When the batteries started getting to empty and the inverters started beeping, we realised something was wrong and after checking, called Edenorte on Friday evening. They said Saturday. Saturday at around 11 we called again. They said Monday. Monday at 8pm we called again. They said Thursday after the elections, after which my husband became really nasty and in his best Spanish let fly a few diablo ..... whatevers and simply shouted. The Edenorte technicians came in 10 minutes. There is a very funny post on the board, about 3 or more years ago by Ken, where he tells how he deals with Edenorte. Btw, they are not interested in what they blow up .... I've stood there with fans and equipment in the office ... and even if someone is really interested, they will not even say sorry....
    Hi Chris.... thanks !
    When we had the two power surges in three weeks and Edenorte were around trying to find out what happened they would not let us take photos of them working by the meter and refused to carry on if we even tried to take some photos.
    We have rented our house for three years now and every bill has been around 2,000 pesos. I am waiting for an Electrician to come tomorrow to do a report on what he thinks has happened.. will post again on this.
    I think my Lawyers are going to have to get involved too.... I have already spent out on repairs or replacements around 50,000 pesos. Luckily I have kept receipts, photos and all the burnt out equipment.
    I will do a search as you suggested.

  4. #4
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    I had a bill which came to 8k pesos once. I was told that they hadn't taken a reading on my meter for months so now I have to pay the differance at once. I was furious so I called my friend in the governor's office who in return called the big boss at Edenorte. When I showed up there, I was received by the boss's secretary and I was offered coffee. While I sat there for 10 mins, I was greeted by another man of authority and I was assured that I will be well taken care of. well, after 10 mins, the secretary came back with an appology and reduced my bill to less than 3K. I paid it on the spot and left. no more problems for me eversince.
    So the moral of the story is: know some important dominican and your problems will be solved only by a phone call.
    AZB

  5. #5
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    Quote Originally Posted by AZB
    I had a bill which came to 8k pesos once. I was told that they hadn't taken a reading on my meter for months so now I have to pay the differance at once. I was furious so I called my friend in the governor's office who in return called the big boss at Edenorte. When I showed up there, I was received by the boss's secretary and I was offered coffee. While I sat there for 10 mins, I was greeted by another man of authority and I was assured that I will be well taken care of. well, after 10 mins, the secretary came back with an appology and reduced my bill to less than 3K. I paid it on the spot and left. no more problems for me eversince.
    So the moral of the story is: know some important dominican and your problems will be solved only by a phone call.
    AZB
    You are lucky to know people in the right places AZB but not everyone has this ... although I was at a meeting that took place last year which Leonel attended ... wonder if he could sort this Edenorte bill out for me !
    Seriously now.. if I get to purchase a house one day I will have nothing to do with Edenorte... I will be a very happy

  6. #6
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    Chester4, contacts are made, they just don't drop on your lap. I had always insisted in old posts that foreigners should always make contacts with well-to-do dominicans. I have stopped saying all that becuase my message just seems to fall on deaf ears. Almost 99% of foreigners who live in resort areas only associate with their own kinds and if they do get to know a dominican, its always the one who is not far from the level of a motoconcho.
    Now if you read most of the troubled posts on this board, you will notice that almost all the foreigners who get into some sort of trouble in this country are the ones who live in coastal resort cities or the ones who have zero contact with decent established dominicans. People hardly hear people like Hillbilly, myself, Rob, randy etc get into any trouble with the law or with utility company. We know people in the right places and they are the ones who protect us.
    Now soon I will have a BBQ in my house, guess who will attend it?
    let me see: a well known dentist, a director of water company, maybe 2 lawyers and if the newely re-elected congressman has the time, he would run to my house to eat some tandoori chicken. These guys alone know all the important people you will ever need.
    These guys are my real friends and I am also invited to their festivities. I don't know a single jobless dominican or a dominican who does own a car.
    Stay with the right people and all your troubles will be history.
    AZB

  7. #7
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    Yes you are so right. That is why I realize that in order to live here successfully I have to upgrade my Spanish. You cannot communicate with these type of people in broken spanish. The little incident in my SUV last time further confirms that good spanish equals success here. Am I right?

  8. #8
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    A while back a friend also had her TV,VCR, DVD player and Home Teather damaged from a surge. She went to the office here in Santo Domingo and got refund 60% of the cost.

  9. #9
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    AZB don't you get it yet? Dominicans are stupid, why would we want to associate with them?

    Hey, can someone please tell me who those people are working in the office buildings, banks, own successful businesses etc?

    Chester4,

    First... Make sure nobody is stealing from you. Turn off everything and see if the meter is running. I know it sounds obvious, but many people do not do this simple step.

    Your'e going to either have to be on their doorstep everyday talking with them or have a Dominican friend help you out. Often they read the meters incorrectly or not at all. If you have all the paper work and facts, you should not have a problem.

    Do not argue in the office, this will just create walls and turn people off. Go make a friend and look like you really need help. Can you imagine how many pig headed arrogant gringos they have to deal with in the Sosua office? Be different, smile, stay calm, be nice. Dominicans like to help and will help you if you treat them with respect and don't attack them.

    Good luck!

  10. #10
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    Quote Originally Posted by Snuffy
    Yes you are so right. That is why I realize that in order to live here successfully I have to upgrade my Spanish. You cannot communicate with these type of people in broken spanish. The little incident in my SUV last time further confirms that good spanish equals success here. Am I right?
    Good spanish communication skills are very important as well as good humor. If you want to win a dominican friendship, just make him laugh but please, keep it dominican humor, not monty python stuff.
    One must dress professionally when they visit someone's office. I see so many foreigners walk around in T shirts, slippers, shorts and uncombed hair as if they have just gotten off the bed. These foreigners have no clue as to, how to dress for the proper occasion. I have had friends visit me in santiago from sosua and came in in their swimming pool shorts. Now this limits our outing to only a few places: a river, sitting in my backyard or maybe a chimi churri stand. I could never take them anywhere in swimming shorts.
    So dress well, speak proper spanish, be respectfull and humorous. The rest will fall in place.
    AZB

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