I am having a battle with Edenorte who recently gave me three bills one for 14,000 pesos one for 6,700 pesos and one for 7.600 pesos.
I had two power surges in March within 3 weeks of each other this is the 14,000 pesos bill the other two are for April & May. One does not even have a reading. Previous bills are around 2,000 pesos per month.
I took photographs of the damage the power surge did in my house in March went to the Sosua office first... they did'nt think anything of this - so, I went to POP gave them copies of the photographs of the damage... burnt out inversor, television, phones, computer, modem, music centre and they made a report. Nothing else was done. Now they are saying that the 14,000 pesos bill has nothing to do with the power surges I had in March.
Can anyone suggest what I should do... is there a complaints office and has anyone managed to get anything sorted out with Edenorte?
Thanks for any help or advice.
I had two power surges in March within 3 weeks of each other this is the 14,000 pesos bill the other two are for April & May. One does not even have a reading. Previous bills are around 2,000 pesos per month.
I took photographs of the damage the power surge did in my house in March went to the Sosua office first... they did'nt think anything of this - so, I went to POP gave them copies of the photographs of the damage... burnt out inversor, television, phones, computer, modem, music centre and they made a report. Nothing else was done. Now they are saying that the 14,000 pesos bill has nothing to do with the power surges I had in March.
Can anyone suggest what I should do... is there a complaints office and has anyone managed to get anything sorted out with Edenorte?
Thanks for any help or advice.