A friend of mine ordered a ticket from Travelocity.com for some reasons the price in USD was like 30% less that if we'd purchase it here in Dominican Republic, these are not electronic tickets, so they should be sent to Dominicana by FEDEX, for additional 40 USD fee.
It's been 11 days for now, but we still have no information if the tickets were sent, I personally call every day and every time I hear the same answer:
We will provide you tracking number in 48 hours, but nothing happens and then the same answer comes.
First their agents tried to send a package to Dominica, I spent more than an hour to explain that these are 2 different island, then they tried to convience me that FEDEX doesn't serve Dominican Republic. Nobod knows a athing there, what a rude costumer service. Every time I call there I spend 40-60 minutes on hold.
I buy a lot from Expedia, and nothing like this happened. WHat a nightmare.
Today I went to read opinions about their services online and I realized that this is a normal situation for this company, a lot of people compain about surreal things from this provider.
http://www.epinions.com/webs-Web_Se...ion_list/pp_~1/sort_~prdrt/sort_dir_~asc#list
It's been 11 days for now, but we still have no information if the tickets were sent, I personally call every day and every time I hear the same answer:
We will provide you tracking number in 48 hours, but nothing happens and then the same answer comes.
First their agents tried to send a package to Dominica, I spent more than an hour to explain that these are 2 different island, then they tried to convience me that FEDEX doesn't serve Dominican Republic. Nobod knows a athing there, what a rude costumer service. Every time I call there I spend 40-60 minutes on hold.
I buy a lot from Expedia, and nothing like this happened. WHat a nightmare.
Today I went to read opinions about their services online and I realized that this is a normal situation for this company, a lot of people compain about surreal things from this provider.
http://www.epinions.com/webs-Web_Se...ion_list/pp_~1/sort_~prdrt/sort_dir_~asc#list
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