At the beginning of the month, I saw orange?s advertisement about their new wireless internet service, they claimed to offer a speed of 200kps for about Rd2000 pesos per month, I was told that the service is available in the city of Santiago. I signed a contract with them for the period of a year, but when I came home, and plug the modem into my computer, I only got an average of 2.5 kps, so I called *555 and let them know what was happening to me on 10 of Nov, they promised to have my problem solved in 72 working hours, I waited and never hear from them again, so I called back several times, but they keep on telling me to wait for their technician to call, but they never did. I called them back today saying that I would like to cancel my internet service, they said that I have signed a contract with them, if I want to cancel my service, I have to pay them RD500 a month for one year. Is there anything I could do to avoid the penalty? I mean I signed the contract with them based on the service of the speed of 200kps, isn?t that part of the contract too? Is there some kind of consumer protection institute here? I feel so powerless when dealing with big company like that, any ideas? Thanks.