C
Chip00
Guest
After thinking about the way Codetel/Verizon has treated me it leaves me wondering if all of their incompetence is just that or something more sinister.
For example last year when we bought a house I decided to cancel my existing service with Codetel at our apartment which was through my cunada then petitioning a new phone line to the house through a neighbor. I was already well versed in Verizon's laugable incompetence at making anything easy for the consumer and therefore figured it would be easier to cancel the existing service as opposed to transfering it. This decision was based on the totaly illogical, assinine policy requiring that no cancellations or transfers can be done until the final bill is received. However, during that time they would continue to bill me for the phone and internet sdervice which was more than RD3000 at the time.
Anyway I finally received the bill for May on July 11 - better late than never and we cancelled the service via a telephone call. I repeatedly called Verizon for at least a couple of months to make sure that they sent the bill and as usual they said it could take some time and all the usual mierda.
To continue, my cunuda receives a call last week from Codetel saying that she owned RD17k and of course she was pretty upset. I immediately went to Codetel and of course the person that was helping me immediately assumed that was I was saying was false. I told her that we called in or around June to cancel the service and also said that currently I pay between RD5 and 6K for my service now and have never been late and besides that I am American and always pay my bills and furthermore that they would be talking to my lawyer because I wasn't going to pay one red cent for any service rendered afet we cancelled the service. Well, lo and behold as soon as I got finished telling her about my lawyer, she says "oh I see it now where you called on July 11". She didn't apologize for not believing me but said that somenoe from Codetel would be contacting me.
So finally, Codetel calls me this week and asks me my name and says thay are calling me about the the old phone line and then go on to tell me that I owe RD8k because we cancelled the service in November. I immediately responded that I wasn't going to pay one red cent and asked for her supervisers name in order that my Lawyer would be in contact with them. Whereupon she says "Oh I'm sorry, I see that you cancelled service last July therefore your account is at zero based on the credit that you payed." I said "thank you" and hung up the phone thinking the usual thoughts about the UTTER incompetence of Codetel.
It got me thinking, maybe they do this for a reason? Why would one have to wait until their final bill is received before one can cancel service. Where else in the modern world do they require that? It isn't fair because during that time one is continuing to be billed for the basic services. Also, why did the Codetel person who called me immediately change her tune when I told her that they would be dealing with my lawyer? Imean, how could she call me and tell me that I owed all of this money after verifying my account and then immediately changing her tune and saying that my balance was at zero?
I am now wondering if what I assumed to be plain gross incompetence and negligence is maybe a sinster plan to defraud the consumer. BTW I am not nor have ever been a "conspiracy theorist" but this is got me thinking, hmm......
For example last year when we bought a house I decided to cancel my existing service with Codetel at our apartment which was through my cunada then petitioning a new phone line to the house through a neighbor. I was already well versed in Verizon's laugable incompetence at making anything easy for the consumer and therefore figured it would be easier to cancel the existing service as opposed to transfering it. This decision was based on the totaly illogical, assinine policy requiring that no cancellations or transfers can be done until the final bill is received. However, during that time they would continue to bill me for the phone and internet sdervice which was more than RD3000 at the time.
Anyway I finally received the bill for May on July 11 - better late than never and we cancelled the service via a telephone call. I repeatedly called Verizon for at least a couple of months to make sure that they sent the bill and as usual they said it could take some time and all the usual mierda.
To continue, my cunuda receives a call last week from Codetel saying that she owned RD17k and of course she was pretty upset. I immediately went to Codetel and of course the person that was helping me immediately assumed that was I was saying was false. I told her that we called in or around June to cancel the service and also said that currently I pay between RD5 and 6K for my service now and have never been late and besides that I am American and always pay my bills and furthermore that they would be talking to my lawyer because I wasn't going to pay one red cent for any service rendered afet we cancelled the service. Well, lo and behold as soon as I got finished telling her about my lawyer, she says "oh I see it now where you called on July 11". She didn't apologize for not believing me but said that somenoe from Codetel would be contacting me.
So finally, Codetel calls me this week and asks me my name and says thay are calling me about the the old phone line and then go on to tell me that I owe RD8k because we cancelled the service in November. I immediately responded that I wasn't going to pay one red cent and asked for her supervisers name in order that my Lawyer would be in contact with them. Whereupon she says "Oh I'm sorry, I see that you cancelled service last July therefore your account is at zero based on the credit that you payed." I said "thank you" and hung up the phone thinking the usual thoughts about the UTTER incompetence of Codetel.
It got me thinking, maybe they do this for a reason? Why would one have to wait until their final bill is received before one can cancel service. Where else in the modern world do they require that? It isn't fair because during that time one is continuing to be billed for the basic services. Also, why did the Codetel person who called me immediately change her tune when I told her that they would be dealing with my lawyer? Imean, how could she call me and tell me that I owed all of this money after verifying my account and then immediately changing her tune and saying that my balance was at zero?
I am now wondering if what I assumed to be plain gross incompetence and negligence is maybe a sinster plan to defraud the consumer. BTW I am not nor have ever been a "conspiracy theorist" but this is got me thinking, hmm......