Our internet went out today and we called to report it. We called the old verizon number we had for help in English as our spanish is improving but not nearly there yet. There was no one there who spoke English. After being transfered several times we did get a gentleman who spoke perfect English and he informed us that Codetel has gotten rid of its English help department and will from now on only conduct any buisness in Spanish and that we should call back with some one who could relay our problem in Spanish. I know that that this is a Spanish speaking country and I respect that. We are trying to learn the language but it takes time. There is a growing expat community and having an English "help" center sure was nice. Especially since there are frequent need to call in with problems. Even in th US your are given the option with most companies of "English or Spanish" I think that Codetel has done a disservice to the commuity that it deals with.
Bob K
Bob K