It seems that the internet service providers do not care if the costumer receives adequate service in the DR. Is there no competition ?
Bob...you've been to the local colmados and it's the same type of service you get from Codetel...Wait, I take that back...at least at the colmado you get what you pay for....
But my point is that even though there is another colmado just one block away, the service is still pretty bad for the normal customer. It's no secret that customer service in this country is pretty ****-poor. I work for a large contact center, and on many of our accounts, the customers constantly complain about the customer service delivered here. "They're not empathetic enough," "The speak rudely to the customer," etc. Why should Codetel be any different?
It seems to be the mentality around here that they will work like hell to get your business, but after that, there is no basic customer retention. They seem to think there is no way you would even go down the street to Tri-com or Orange.
