This is a long story for 3 day's worth of events:
I have been having problems with Codetel's Flash 768 service since Tuesday afternoon. Speed was becoming slow, and on Wednesday morning it went to a crawl. I reported the problem, made several visits to Codetel office, was hunting down the technician to do tests, spoke to supervisor, etc but to no avail.
I checked the modem setup page, the SNR Signal to Noise ratio was in the "outstanding" band (31), as well as Attenuation of the line - this one was "only" "excellent" (29.5).
The supervisor at local codetel's office told me they were having problems, but at that time they had not been able to resolve it, they don't know when they will resolve it, and that they don't know at that moment HOW to resolve it. He also declined to inform me WHAT was the problem, that THAT information was not available. I have a telecom background, so I would have had understood what was the problem had he informed me what it was, and things I don't know I can easily look up and understand from the Internet.
So, on Thursday I spoke to secretary of Codetel's director of data services in Santo Domingo, she promised she would make some calls, and things got moving. Thursday afternoon the tech came in and the DSL started working like a clock again, but with a problem - the speed did not pass 300 kbps. I checked the modem setup page, and the DSL line was sending 384 kbps instead of 768 kbps. He said it would be resolved the next day, because at that hour nobody was in SD office any more (6.30 pm).
On Friday morning, I get a call again, now from another tech, who asks what my speed is. I tell them it does not pass 300 kbps. They come over, and check from my computer. Speedtests and file downloading. The speed does not pass 330 kbps. We check modem setup again; the DSL line is now sending 768 kbps. Now comes the dumbassness of some of techs - he said - ah, you see, you have 768. I tell them, no it is not 768 I have, it is 768 the DSLAM is accepting on the line between my modem and DSLAM, and it is what is programmed as maximum. It is not even that I would get that speed, if line is noisy or there is other problem on DSLAM, I would not have that speed (btw when the connection was a crawls, of course, the modem WAS programmed at 768 and DSLAM was accepting 768 - but I was not getting past 10 or 15 kbps)
So this stupid tech tells me it is the website that does speed tests that is slow. I tell him no, you don't understand, the line is programmed at 768, SERVICE CONDITIONS PERMITTING, that I can get, but heck, I am not getting 768, I am getting 330. (I usually was getting 650-700 before).
So he keeps with his song. I got really upset. I opened up about 10 different speed pages, and about 10 different download pages, to show him the speed. The speed test and download speed, none surpassed 350 kbps.
But the guy did not want to understand and kept his BS. I was getting sooo upset, that I made much mental force to recall my statistics courses, and I started filling him statistics terms like population, sample, variance, median, mean, probability, and he was just staring at me. I finished off saying that... with all that I have just informed you, the probability that the all the sites are slow is close to 0, and probability that there was a problem on Codetel's side is close to 1, which, I added, means that we can be quite confident that the problem is there, and not with the speedtest/download sites. I adored his facial expressions I saw during my Statistics 101 to Codetel's technician.
The good result was, he got on the phone and started calling. He said my speed would be adjusted during the afternoon. After 10 more minutes he left. This was Friday mid-day. By 5 pm nothing changed, so I called the supervisor again. Was not in the office (I have a direct extension - he did NOT give it to me). So I called Codetel's support line, reporting that my DSL was working now, but at half my 768 speed. They said that the original ticket was not closed yet and the tech was still working on it.
BUT, they also told me, that since several days ago, they were experiencing speed problems on the national level.
Then the DNS went down. Both primary and secondary DNS servers assigned by DHCP went down. Fortunately, I have a file with "foreign" nameservers, from Sprintlink, AT&T, Verizon (USA) and Bellsouth. I fed the Sprintlink nameserver to TCP/IP config and was back online.
This morning, Saturday, I connected at 7 am. Whoopas... I am getting close to 700 kbps, as BEFORE and for quite some time!!! I got quite an adrenaline rush...wow, working back fine. Unfortunately, by noon, the speed was back to 200-300 kbps range. I am thinking, like this is not normal, so I run tens of speed tests in an hour. The speed test results vary from 200 to 700 kbps.
Apparently, the speed is erratic, and depends on the available bandwidth or other technical things, but on Codetel's side.
I think it can be the following:
- DSLAM problems at CO in Higuey
- Router problems at CO in Higuey
- Nationwide speed issue mentioned by 2201111 support on Friday
I know it si not a line problem - otherwise in the early morning hours I would not be getting constant 700-close speed.
Anybody else experiencing degraded DSL speeds?
I have been having problems with Codetel's Flash 768 service since Tuesday afternoon. Speed was becoming slow, and on Wednesday morning it went to a crawl. I reported the problem, made several visits to Codetel office, was hunting down the technician to do tests, spoke to supervisor, etc but to no avail.
I checked the modem setup page, the SNR Signal to Noise ratio was in the "outstanding" band (31), as well as Attenuation of the line - this one was "only" "excellent" (29.5).
The supervisor at local codetel's office told me they were having problems, but at that time they had not been able to resolve it, they don't know when they will resolve it, and that they don't know at that moment HOW to resolve it. He also declined to inform me WHAT was the problem, that THAT information was not available. I have a telecom background, so I would have had understood what was the problem had he informed me what it was, and things I don't know I can easily look up and understand from the Internet.
So, on Thursday I spoke to secretary of Codetel's director of data services in Santo Domingo, she promised she would make some calls, and things got moving. Thursday afternoon the tech came in and the DSL started working like a clock again, but with a problem - the speed did not pass 300 kbps. I checked the modem setup page, and the DSL line was sending 384 kbps instead of 768 kbps. He said it would be resolved the next day, because at that hour nobody was in SD office any more (6.30 pm).
On Friday morning, I get a call again, now from another tech, who asks what my speed is. I tell them it does not pass 300 kbps. They come over, and check from my computer. Speedtests and file downloading. The speed does not pass 330 kbps. We check modem setup again; the DSL line is now sending 768 kbps. Now comes the dumbassness of some of techs - he said - ah, you see, you have 768. I tell them, no it is not 768 I have, it is 768 the DSLAM is accepting on the line between my modem and DSLAM, and it is what is programmed as maximum. It is not even that I would get that speed, if line is noisy or there is other problem on DSLAM, I would not have that speed (btw when the connection was a crawls, of course, the modem WAS programmed at 768 and DSLAM was accepting 768 - but I was not getting past 10 or 15 kbps)
So this stupid tech tells me it is the website that does speed tests that is slow. I tell him no, you don't understand, the line is programmed at 768, SERVICE CONDITIONS PERMITTING, that I can get, but heck, I am not getting 768, I am getting 330. (I usually was getting 650-700 before).
So he keeps with his song. I got really upset. I opened up about 10 different speed pages, and about 10 different download pages, to show him the speed. The speed test and download speed, none surpassed 350 kbps.
But the guy did not want to understand and kept his BS. I was getting sooo upset, that I made much mental force to recall my statistics courses, and I started filling him statistics terms like population, sample, variance, median, mean, probability, and he was just staring at me. I finished off saying that... with all that I have just informed you, the probability that the all the sites are slow is close to 0, and probability that there was a problem on Codetel's side is close to 1, which, I added, means that we can be quite confident that the problem is there, and not with the speedtest/download sites. I adored his facial expressions I saw during my Statistics 101 to Codetel's technician.
The good result was, he got on the phone and started calling. He said my speed would be adjusted during the afternoon. After 10 more minutes he left. This was Friday mid-day. By 5 pm nothing changed, so I called the supervisor again. Was not in the office (I have a direct extension - he did NOT give it to me). So I called Codetel's support line, reporting that my DSL was working now, but at half my 768 speed. They said that the original ticket was not closed yet and the tech was still working on it.
BUT, they also told me, that since several days ago, they were experiencing speed problems on the national level.
Then the DNS went down. Both primary and secondary DNS servers assigned by DHCP went down. Fortunately, I have a file with "foreign" nameservers, from Sprintlink, AT&T, Verizon (USA) and Bellsouth. I fed the Sprintlink nameserver to TCP/IP config and was back online.
This morning, Saturday, I connected at 7 am. Whoopas... I am getting close to 700 kbps, as BEFORE and for quite some time!!! I got quite an adrenaline rush...wow, working back fine. Unfortunately, by noon, the speed was back to 200-300 kbps range. I am thinking, like this is not normal, so I run tens of speed tests in an hour. The speed test results vary from 200 to 700 kbps.
Apparently, the speed is erratic, and depends on the available bandwidth or other technical things, but on Codetel's side.
I think it can be the following:
- DSLAM problems at CO in Higuey
- Router problems at CO in Higuey
- Nationwide speed issue mentioned by 2201111 support on Friday
I know it si not a line problem - otherwise in the early morning hours I would not be getting constant 700-close speed.
Anybody else experiencing degraded DSL speeds?
