I've been without DirecTV since Saturday.
I know I couldn't see anything through Wednesday anyway (thanks to Noel) but during the brief let ups in the rain I saw that the message on the TV screen was not "Searching for satellite signal. Please stand by" as it usually is when it's raining. It had changed to "For ordering information please contact your costumer service center."
I called my local contact and asked what's going on. "It's because of the rain" was the predictable answer. No explanation why it wasn't the usual "searching for satellite signal" message. I kept calling for a more plausible explanation. They couldn't help, as:
1) the right person wasn't in the office
2) we'll call you right back (never happened)
3) everybody went home because there's no electricity in the office
Yesterday the message on the TV had changed to "Please insert valid access card".
Yet another series of calls today to confirm if they were indeed delivering a new access card. Not necessary they said, as:
1) the boss changed the programming yesterday it should be working now. (it isn't)
2) turn on your TV and enter channel 0206. It should pick up shortly. (it hasn't)
I'm really burning here before the weekend. I'm about to miss:
1) Arsenal - Manchester United
2) Patriots - Colts
3) Kessler (my man!!!) - Calzaghe on HBO Saturday night. The fight of the year/decade/century/millennium/all times.
So what! I like sports! It's the only reason I got DirecTV in the first place.
My question is this: How the H#LL can they make my 'local and independent' receiver pick up signals by "reprogramming" whatever they are reprogramming in their office?
Personally I think they are stalling because they don't have the new cards yet and just feed me some mumbo-jumbo and hope I'll go away and live without TV until they feel like servicing me. I'm not expecting a discount for the one week (or more) without service. That would be a new one......
It's the usual service. You get it anywhere: They tell you what they think you'd like to hear instead of the truth.
I'd probably swear just as much if they told me truth, that they don't have any new cards, but at least I wouldn't hang around burning over their futile efforts to fix the problem.
gre:
I know I couldn't see anything through Wednesday anyway (thanks to Noel) but during the brief let ups in the rain I saw that the message on the TV screen was not "Searching for satellite signal. Please stand by" as it usually is when it's raining. It had changed to "For ordering information please contact your costumer service center."
I called my local contact and asked what's going on. "It's because of the rain" was the predictable answer. No explanation why it wasn't the usual "searching for satellite signal" message. I kept calling for a more plausible explanation. They couldn't help, as:
1) the right person wasn't in the office
2) we'll call you right back (never happened)
3) everybody went home because there's no electricity in the office
Yesterday the message on the TV had changed to "Please insert valid access card".
Yet another series of calls today to confirm if they were indeed delivering a new access card. Not necessary they said, as:
1) the boss changed the programming yesterday it should be working now. (it isn't)
2) turn on your TV and enter channel 0206. It should pick up shortly. (it hasn't)
I'm really burning here before the weekend. I'm about to miss:
1) Arsenal - Manchester United
2) Patriots - Colts
3) Kessler (my man!!!) - Calzaghe on HBO Saturday night. The fight of the year/decade/century/millennium/all times.
So what! I like sports! It's the only reason I got DirecTV in the first place.
My question is this: How the H#LL can they make my 'local and independent' receiver pick up signals by "reprogramming" whatever they are reprogramming in their office?
Personally I think they are stalling because they don't have the new cards yet and just feed me some mumbo-jumbo and hope I'll go away and live without TV until they feel like servicing me. I'm not expecting a discount for the one week (or more) without service. That would be a new one......
It's the usual service. You get it anywhere: They tell you what they think you'd like to hear instead of the truth.
I'd probably swear just as much if they told me truth, that they don't have any new cards, but at least I wouldn't hang around burning over their futile efforts to fix the problem.
gre: